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Olo
Olo

Legal Operations Lead

New York, U.S.
Full-Time
Remote
$120,000 – $150,000 per year

TLDR

Lead the design and execution of an AI-driven operations model for Olo's Legal Department, enhancing efficiency and business impact through innovative technology and workflows.

How You'll Make an Impact

Legal Operations Strategy and Operating Model

  • Define and own Legal’s operations strategy, roadmap, and execution plan

  • Build the operating model for an AI-enabled legal department, including workflows, roles, escalation paths, metrics, and continuous improvement loops

  • Partner with Legal leadership to identify the highest-value opportunities to reduce manual work, improve cycle times, increase consistency, and give the business faster access to legal support

  • Translate ambiguous legal and business needs into practical systems, workflows, and tools that can scale

    • Legal Technology, AI, and Automation

  • Drive the evaluation, selection, implementation, and adoption of AI-enabled legal technology, automation tools, intake systems, knowledge systems, analytics tools, and other legal operations platforms.

  • Design, build, and maintain workflows with AI and other tools such as Jira for legal request intake, approval routing, and reporting

  • Partner with IT, Security, Finance, Sales, and other stakeholders to integrate legal tools into Olo’s broader technology environment

  • Own the strategy, optimization, and integration of Legal’s technology stack, including the contract lifecycle management system

    • Data, Metrics, and Business Impact 

  • Define the metrics to demonstrate Legal’s impact on the business, and build dashboards and reporting for metrics

  • Drive cross-functional projects across Legal

  • Use data to prioritize projects, measure the impact of AI and automation, and continuously improve Legal’s operating model 

    • Process, Knowledge, and Change Management  

  • Build and maintain SOPs, playbooks, self-service resources, and knowledge systems for recurring legal processes

  • Lead cross-functional legal operations projects from concept through rollout, including stakeholder alignment, requirements gathering, testing, training, adoption, and performance measurement

  • Drive change management for new tools and workflows

  • Manage Legal team knowledge resources in Confluence to enable self-service for business partners

    • What Will Set You Up for Success

  • 6+ years of experience in legal operations, preferably in-house or in a high-growth technology environment

  • Ability to operate as an owner-builder

  • Daily, hands-on use of AI in a professional setting, with a strong ability to design prompts, evaluate outputs, build repeatable workflows, and teach others how to use AI effectively 

  • Demonstrated experience building, deploying, or managing AI-enabled workflows, automation, or legal technology solutions with measurable business impact

  • Demonstrated experience in evaluating, implementing, and managing legal technology, with a deep understanding of AI applications in the legal domain (e.g., for e-discovery, contract analysis, legal research, or workflow automation)

  • Strong understanding of legal department operations, including intake, workflow design, knowledge management, matter management, contracting operations, privacy operations, reporting, and cross-functional stakeholder support 

  • Strong data literacy, including experience defining metrics, building dashboards, analyzing operational performance, and using data to drive decisions

  • Strong analytical, organizational, and problem-solving skills

  • Excellent project management and communication skills, with experience leading cross-functional initiatives

  • Comfort working with ambiguity and prioritizing competing needs

  • Experience with contract management and automation tools, such as CLMs, Salesforce, and Snowflake

  • Experience supporting privacy program operations, including privacy request workflows

  • Excellent judgment and ability to prioritize responsibilities, work efficiently, manage, and execute in a timely manner, both independently and collaboratively

  • Strategic thinker with the ability to think holistically while focusing on day-to-day project management and driving results

    • About Olo
     
    Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
     
    We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters.
     
    We offer great benefits, such as 20 days of paid time off, 10 sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, a generous parental leave plan, volunteer time off, gift matching policy, and more!
     
    Our best estimate of the compensation range for this opportunity is $120,000 - $150,000 annually, depending on the experience you bring and your location. This role is also eligible for incentive compensation. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
     
    We encourage you to apply!
     
    At Olo, we believe bringing together people with varied experiences and viewpoints leads to better results. Don't check every box in the job description? Research shows many qualified candidates hold back from applying unless they meet all listed requirements. We're committed to creating a genuine workplace where everyone can contribute their best work—this improves our decision-making and helps us better serve our communities. So if you're enthusiastic about this role but your background doesn't align perfectly with every qualification, we encourage you to apply anyway. You might be exactly the right fit for this or other positions.
     
    All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. 
     

    Benefits

    Health Insurance

    Health, dental, and vision coverage for yourself and your family

    Home Office Stipend

    Remote-office stipend

    Paid Parental Leave

    A generous parental leave plan

    Paid Time Off

    20 days of paid time off, 10 sick days, 11 holidays, plus year-end closure

    Olo
    Olo

    Olo builds a powerful restaurant technology platform that offers solutions for ordering, payment, and guest engagement, catering to restaurants seeking to boost efficiency and enhance customer experiences. With its open SaaS architecture, Olo processes millions of orders daily, providing actionable insights that help restaurants understand and serve their guests better. Trusted by over 700 brands and supported by a robust integration network, Olo stands out as a key innovator in the restaurant tech space.

    Founded
    Founded 2005
    Employees
    201-500 employees
    Industry
    Internet Software & Services
    Total raised
    $63M raised
    View company profile
    Operations Lead
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