Legal Operations Analyst

Join our global Legal Operations Team as a Legal Operations Analyst and make a difference to air travelers while being supported by our proprietary Artificial Intelligence technology. 

You will be working at the intersection of law, strategy, and execution. This is a role for someone who wants ownership, enjoys bringing structure to complexity, and is motivated by real business impact.

If you are curious, proactive, and energized by working in an international environment where legal decisions directly influence growth, you will feel at home here.

This role can only be based in São Paulo, and requires office presence one day per week.
Salary: R$3,300 - R$5,500 gross / month
Please submit your application in English.

What you'll drive:

Legal Enablement & Strategy

• Track procedural progress across court cases and administrative proceedings, ensuring nothing slips through the cracks
• Support legal analysis by reviewing pleadings and helping shape practical legal strategies
• Draft, review, and analyze agreements and contractual documentation with strong attention to detail
• Partner with external counsel to maintain alignment on timelines, priorities, and outcomes

Operational Excellence & Compliance

• Build and maintain reliable tracking systems for legal documents and contracts
• Audit legal processes and payment flows to strengthen accuracy and compliance
• Monitor legislative changes, case law, and market developments - translating insights into business relevance
• Deliver concise monthly reports highlighting key risks, opportunities, and implications

Client Impact

• Ability to assist with complex client inquiries requiring legal interpretation.
• Resolve questions and complaints with a balance of legal precision and customer empathy
• Contribute to a client experience that reinforces trust and credibility

What sets you apart:

• Law degree in progress or recently completed
• Strong English skills enabling daily collaboration with international stakeholders
• A structured mindset with the ability to prioritize in a fast-moving environment
• Proactivity - you don’t wait to be told what to do
• Curiosity and adaptability when facing new challenges
• Confidence working across teams and communicating with diverse audiences
• Availability to start your work early morning (from 7:00 - 8:00 AM BR time) and office presence twice a week

Perks and benefits:

• Group life insurance
• Food allowance
• Wellhub gym card
• Mindfulness platform (Mindgram)
• Unlimited, free use of AirHelp Plus
• Internal training programs and knowledge-sharing events

About AirHelp

At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 3 million passengers in receiving their rightful compensation, and we've protected over 12 million travelers through our membership program, AirHelp+. With a global team of over 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA. 

And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals. 

We’re committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!