The Legal Delivery Team is the engine room of DBC Philippines. Providing scalable, quality conveyancing support and services to buyers and sellers across the retail residential market, the Legal Delivery team works across all states in Australia and includes a large team of operational specialists in the Philippines.

Working as part of a team providing service and support to customers who are buying or selling a residential property in Australia by answering their queries, preparing the required documents and completing the generation of the contract draft you will be responsible for:

Acting as the key customer contact for either the buyer or seller, providing guidance, updates and directions proactively and responsively
Data entry and drafting the contract according to our standard procedure
Reviewing, collating and preparing legal documentation with a high attention to detail within fixed external deadlines
Partnering with Lawyers and other support teams in Australia to escalate complex queries and for final review of customers documentation
Coordinating with external stakeholders such as banks, local councils or the other parties conveyancer
Calculating fees, taxes and other financial assessments relevant to property settlement for review

You pride yourself on delivering great customer experiences and thrive in an environment where you can actively solve complex problems for customers. You confidently and quickly build relationships and give your customers confidence they’re in safe hands. You’re able to break down competing priorities autonomously to ensure you deliver to fixed deadlines. Highly organised, both your customers and your team know you can be depended on and are always reliable.

With a completed Bachelor’s degree you will have:

Experience working with legal concepts, definitions and documentation preferred
Experience delivering exceptional customer service
1-2 years direct customer contact (written and phone based) experience working with Aust / NZ, US or UK customers
Free of personal commitments like pursuing further studies, taking licensure exams, etc.
Ability to anticipate needs of team members and clients, and self initiative to meet those needs
Strong written and verbal skills for regular communications to various stakeholders, including team members and clients
Critical thinking skills and a proactive approach to problem solving
Efficient – able to handle multiple demands while remaining flexible and adaptable to change
Ability to act on strategies for solving problems and meeting objectives before being asked to do so
Exceptional attention to detail
Perseverance and commitment
Ability to work alone as well as part of a high performing team
Commercial awareness and desire to keep abreast of developments
Integrity, ethical and moral behaviour regarding client confidences and information, company confidentiality, and overall team interactions
Expertise in Microsoft 365 applications

WORKING LOCATION AND REQUIREMENTS

This role works mostly in a WORK-FROM-HOME SETUP and to be considered for this opportunity you must be able to demonstrate your home working environment is as follows:

conducive home office (free from noise and distraction)
main internet: wired internet of at least 50mbps
reliable back up internet: at least 10mbps speed

Legal Documentation Officer

TLDR