The Leave Specialist will serve as the subject matter expert for leave and disability management and drive operational excellence through our leave processes. This role will focus on redesigning the leave process to enhance the associate and leader experience and drive efficiency while ensuring compliance with federal, state, and local regulations.
Responsibilities:
- Redesign leave and disability administration to deliver a positive associate experience, while reducing administrative burden through streamlined, compliant processes.
- Administer end-to-end leave and disability processes, including FMLA, ADA, and other statutory or company-specific leaves, partnering closely with HR to resolve escalated cases.
- Collaborate with HR, Legal, and Payroll to ensure accurate processing and seamless integration of leave policies and end-to-end processes.
- Partner with external plan administrators to deliver high-quality, efficient services that feel like an extension of our internal team, resolving escalated issues quickly and preventing them in the future.
- Establish and own key metrics that measure the effectiveness, quality, and efficiency of the leave and disability processes, identifying misses and implementing improvements both internally and with the external plan administrator.
- Investigate data transmission issues to identify root cause and partner with cross-functional teams (such as Digital & Technology and external plan administrators) to implement improvements to eliminate data issues going forward.
- Relentlessly identify and implement opportunities to improve processes to eliminate errors, manual touches, and fragmented experiences.
- Conduct regular and ad hoc reviews, audits, and reporting of benefits and leave programs to ensure compliance.
- Provide high-quality service to associates, leaders, and HR on leave inquiries.
- Partner with the workers’ compensation administrators to deliver a cohesive compliant leave process.
- Support implementation of new benefit and leave programs and/or administrators ensuring accurate data conversion and establishing new administrative processes.
- Develop and deliver simple and effective total rewards communication materials.
- Educate HR and leaders on leave programs and processes driving clarity, awareness, and compliance.
- Monitor leave trends and metrics to identify opportunities for improvement.
- Ad-hoc projects as assigned
- Bachelor’s degree in Human Resources, Business, Finance, or related field preferred
- 2+ years of experience in benefits administration, leave administration or related areas
- Strong technical skillset with experience in different systems including HR information systems (Workday preferred)
- Strong skills across the Microsoft programs – especially Excel
- Strong analytical, organizational, and project management skills
- Detail oriented with a high level of accuracy and confidentiality
- Excellent communication skills with a focus on detail
- Experience handling routine to complex inquiries
- Experience owning and leading an end-to-end process, effectively collaborating, and driving improvements
- Ability to multi-task and prioritize work on various projects simultaneously
- Ability to work independently as well as in a team environment
Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].
