Learning Support Manager (APAC)

Meet Cadmus!

At Cadmus, we believe every student should have equal opportunity to achieve academic excellence, that’s why we’re changing how the world learns! Cadmus is a global EdTech company purposefully built for the higher education sector to break down global learning barriers by providing educators and diverse student cohorts with access to high-quality learning and assessment through one powerful platform. Built on rich, student-centric values, Cadmus empowers students to achieve their highest potential and graduate with the critical skills and knowledge to profoundly impact our workforces, communities, and evolving world.

A Bold Plan for Global Impact

At Cadmus, we’re working hard in pursuit of an ambitious, world-shaping goal: to provide 1 billion students with access to high-quality education by 2050.

That’s why we need a high-performing Learning Support Manager (APAC) to join our team and support our teacher users.

Requirements

The Learning Support Manager (APAC) is a crucial, hands-on role responsible for ensuring that academic partners and their students throughout Australia successfully adopt and derive maximum value from the Cadmus learning platform. This role operates at the intersection of educational pedagogy, technical support, and relationship management. The manager will serve as the primary educational expert, guiding academics in designing high-quality, engaging, and scaffolded learning experiences and assessments, thereby driving academic success and ensuring Cadmus's high standards for learning quality are consistently met.

Reporting to the Head of Delivery, our Learning Support Manager (APAC) will:

• Deliver high-quality, fun and impactful learning experiences across a variety of workshops, webinars and training sessions for all of our teacher users.
• Win current and prospective teacher users over in individual and group meetings by building meaningful and value-driven relationships both in-person and online.
• Design high-quality, scaffolded assessments to ensure our teacher users consistently deliver outstanding learning experiences to their students.
• Deliver exceptional support experiences for our teacher and student users by handling inbound support requests.
• Successfully manage multiple projects working end-to-end across our pilot and enterprise implementations.

Professional Skills

• Educational Design: Passionate about creating and delivering engaging training sessions, workshops, and webinars tailored for educated professionals. Skilled in developing, delivering, and evaluating effective learning experiences grounded in pedagogical principles.
• Relationship Building: Adept at winning over individuals in one-on-one and group settings, both in-person and online. Possesses strong interpersonal skills and a talent for establishing meaningful connections quickly.
• Assessment Design: Skilled in crafting high-quality, scaffolded assessments that align with pedagogical best practices. Experienced in developing assessments that enhance the learning process and encourage skill development.
• Support: Detail-oriented approach to solving problems. Proven ability to provide exceptional support and services to users, customers, teachers, and/or students.
• Project Management: Demonstrated organisational expertise with a focus on prioritisation, discipline, and stakeholder management. Experienced in successfully managing projects from initiation to completion, both independently and collaboratively.

Professional Experience

• You have worked in higher education, EdTech, or similar industry.
• You have 4+ years of experience working as a teacher, trainer, tutor, learning designer, etc, developing, delivering and evaluating learning experiences.
• You have experience in account management or providing customer support to users of a product or in education.
• You have demonstrated experience in managing complex projects, both independently and as part of a team.
• Aptitude for building positive relationships with individuals in various settings.
• Interest in developing and evaluating assessments that support learning objectives.

Benefits

• Hybrid working arrangement for candidates across Australia.
• Learning allowances; because we don’t just have words on a website, we genuinely do what we say and provide educational opportunities to all (including the Cadmus team)
• A diverse and inclusive workplace where there are no barriers to anyone succeeding

Hiring Process

Please apply online with your resume, and instead of a cover letter, we would love you to answer a few questions.

While we review your application, get to know us by visiting cadmus.io/careers (complete our values quiz!) and following our social channels (Linkedin, Facebook and Twitter).

Inclusivity at Cadmus

At Cadmus, we hire great people from a wide variety of backgrounds because it makes our company stronger. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status. If you share our values and our enthusiasm for education, you will find a home at Cadmus. If you need assistance or accommodations made due to a disability, please let us know.