Learning Experience Specialist

Imagine standing at the top of the Empire State Building, taking in the breathtaking view. From the online booking to the seamless entry, every part of your ticketing experience was designed and supported by Ventrata. An industry-leading SaaS platform that helps attractions, tours, and activities to create memorable experiences.

Backed by a passionate team, headquartered in London and with offices in Brno, Lisbon, and remote teams worldwide, we’re expanding rapidly across multiple markets and verticals. Our mission is to help businesses of all sizes scale and grow while preserving their unique identity and spirit.

Be a part of something extraordinary, where your ideas and contributions truly matter. Let’s shape the future of travel together.

We’re excited to announce that we're hiring Learning Experience Specialist - role focused on transforming product onboarding and training for our teams. Partnering closely with HR, Product, CS, and Support, this role will design structured learning programs, create scalable training materials, and drive continuous product enablement that accelerates time-to-productivity and improves outcomes across Ventrata.

Responsibilities

• Own and continuously improve product onboarding and training for new hires, partnering closely with HR to support the broader onboarding experience and ensure fast time-to-productivity across teams.
• Design and deliver structured internal product training programmes, with a phased approach that can expand into customer-facing enablement and CS-led trainings.
• Create and maintain clear, scalable product training materials (guides, decks, videos, walkthroughs) aligned with product and operational changes.
• Partner with Product, Customer Success, Support, and HR to translate new features and workflows into effective learning content for internal and external use.
• Support interactive and in-context product enablement for new features, reinforcing learning beyond initial training.
• Measure product training effectiveness and continuously iterate based on feedback and performance metrics.

Requirements

• Previous experience in Learning Experience, Enablement, Product Training, or similar roles, ideally in a B2B SaaS or tech environment.
• Proven ability to design and deliver product-focused training for internal teams (e.g. CS, Support, Sales, Ops)
• Strong learning design and communication skills, with experience turning complex product concepts into clear, practical training materials.
• Ability to work independently and drive initiatives end-to-end, proactively identifying enablement gaps and delivering solutions without heavy direction.
• Experience measuring and improving training effectiveness using practical metrics (e.g. readiness, adoption, time-to-productivity), with a pragmatic, outcome-focused mindset.
• Professional-level English, suitable for working with international teams and customer-facing stakeholders.
• European based.

Benefits

• We are fairly informal about working hours. We want to make sure you like your job and wanna go an extra mile for us.
• Unlimited paid holiday days.
• Start-up working environment.
• WFH or work remotely.
• Team buildings and company remote office. Sounds boring? The whole team met in Spain, South Africa, Italy, Portugal, and France. We also enjoy a spontaneous beer after work or any sports activity.
• Office in Brno and Lisbon. We have two office locations: the core team is located in Brno and we have one newly opened office in Lisbon. How does working for a month from Lisbon sound? :)
• Young and passionate team.
• Refreshments and delicious coffee in the office area.
• Hardware/remote setup package.
• Competitive salary and regular salary revaluation.
• Bonuses based on company performance.

Did we catch your eye or maybe also your heart and do you want to become part of the Ventrata family? Send us your CV in English and join us!

About Ventrata

Ventrata is an enterprise ticketing platform designed for high-volume attractions, museums, observatory towers, sightseeing tours, and activity operators. Our all-in-one solution powers online, in-person, and third-party sales, and provides robust functionality for resource management, hardware integrations, and 24/7 live support.

Leading brands across diverse verticals trust Ventrata's solutions, and our focus on building long-term connections is key to mutual success. Since 2016, we have worked with many City Sightseeing operations and have teamed up with notable companies like Big Bus Tours and Historic Tours of America. Our recent partnerships, including those with English Heritage, Paradoxon, the Empire State Building, Thames Clippers, and many others established over the past two years, show strong potential to evolve into enduring, long-term relationships. These examples represent just a few of our many collaborations driving the innovation behind the 21 million tickets we sold in 2023 — a 60% increase from the previous year.

What truly sets us apart is our independence — we've been profitable since 2018, with no reliance on venture capital. This financial stability allows us to innovate and grow on our own terms.

We value collaboration and freedom ensuring that every team member has the space to take ownership, be heard, and drive real impact.