Learning Experience Designer

The Role

We are looking for a creative, energetic, seasoned individual contributor who will raise the bar on how learning content is designed and delivered to our sales organization.
This role is responsible for developing and designing product and sales learning content in close partnership with Sales Enablement partners and Business Strategy Leadership. Your work supports seller product knowledge and growth-oriented sales motions. Rooted in the principles of adult learning theories, accessibility/inclusivity principles, and evaluation frameworks, this role operates as the subject matter expert in sound pedagogical and instructional design principles, while always open to - and seeking - creative, new ways to engage learners.

The Team

The Sales Enablement team plays a critical role in empowering and developing internal talent through high-impact product training and development programs. As a Learning Experience Designer, you will collaborate with Enablement partners and cross-functional teams to create engaging, effective learning experiences that drive employee performance in a fast-paced environment. This role reports to the Manager, Sales Enablement.

What You’ll Do

• Strategy & Learning Design
  • Design Human-Centered Learning Journeys: Partner with Enablement Partners to develop engaging, skill-based learning programs for New Business Executives (NBEs), Customer Success Managers (CSMs), and their managers.
  • Apply Learning Science: Use adult learning methodologies, data insights, and design thinking to create "sticky" experiences that prioritize long-term knowledge retention and on-the-job performance over simple completion.
  • Champion Innovation: Stay ahead of instructional design trends, piloting new approaches in simulation and immersive learning to continuously elevate learner ROI
• Content Development & AI Utilization
  • Learn Our Products & Customers: Acquire fundamental understanding of our product offerings, customer personas, and the K-12 industry, in order to execute best-in-class learning experiences for the sales teams who interface with our customers daily.
  • Leverage AI & Automation: Responsibly and creatively use AI tools to accelerate content design, personalize learning pathways, and scale modules for the Sales Enablement team.
  • Produce Multimedia Assets: Create high-quality, scalable digital content—including eLearning modules, remote workshops, videos, games, and simulations—that provide a variety of content digestion by the sellers.
  • Execute Onboarding Excellence: Partner with the Manager, Sales Enablement, and Sales Learning & Execution Lead to develop, revise, and optimize new-hire onboarding content specifically tailored for the NBE and CSM cohorts.
• Collaboration & Project Management
  • Consult with Stakeholders: Serve as the primary point of contact for Enablement Partners and SMEs, gathering requirements and translating business priorities into impactful strategic programs.
  • Drive Cross-Functional Alignment: Collaborate with Business Strategy leaders to ensure all learning programs align with evolving organizational goals.
  • Manage Concurrent Initiatives: Act as project manager for multiple high-priority projects, managing timelines and adapting rapidly to shifting priorities in our high-growth environment.
• Operations, Impact & Optimization
  • Measure What Matters: Partner with leadership to develop metrics that evaluate effectiveness through learner sentiment (CSAT) and follow-up assessments to confirm long-term proficiency.
  • LMS Administration: Serve as the functional administrator for the Sales Enablement LMS, providing user support, troubleshooting issues, and collaborating on system enhancements.
  • Continuous Improvement: Regularly audit and optimize existing learning products based on learner feedback, usage data, and evolving business needs to ensure content remains accurate and inclusive.

Who You Are

• A self-starting Enablement Partner, Learning Experience Designer, or Instructional Designer who thrives on ownership and creative, constructive, collaborative problem-solving
• Execution-oriented — you care about what sellers do differently as a result of learning
• Comfortable working cross-functionally with Sales Enablement, Growth partners, and Product teams
• Structured and disciplined about managing workload, balancing priorities, and communicating to stakeholders
• Growth mindset – creative, flexible, and comfortable with out-of-the-box thinking; willing to work outside your comfort zone and learn new tools if the best path to mastery doesn’t conform to a pre-structured plan or set of guidelines
• Collaborative team player who wants to engage with teammates and colleagues

What You Bring

• 2-4+ years of experience in Sales Enablement, Sales Learning, Instructional Design, or a Sales or Sales Leadership role with training or coaching content responsibility within a SaaS or Ed Tech environment
• Hands-on experience developing learning content incorporating proven methodologies and measurable outcomes
• Proven success designing innovative, engaging continuous learning and coaching systems, not just onboarding or one-time training
• Strong content-creation skills, and a desire to explore different modes of content delivery to sellers
• A collaborative, open-minded spirit and a desire for constructive, actionable feedback that improves the learning experience for sellers
• Excellent written communication skills, with the ability to be concise, impactful, and clear

Nice-to-Have

• K-12 and/or education technology industry knowledge
• SaaS sales enablement and/or sales background

What Success Looks Like

• Learning programs yield top-tier seller sentiment scores and data-driven evidence (via follow-up knowledge checks) confirms a high degree of 'stickiness' and behavioral change across the sales organization
• Sellers demonstrate stronger product knowledge, and confident sales motion execution
• Tools like WorkRamp are maintained with relevant, current content libraries and learning paths
• Sales managers have strong visibility into their teams’ learning engagement and outcomes