Learning & Development Manager

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Who You Are:  The L&D Professional is responsible for delivering high-impact learning solutions that drive organizational capability, performance, and scalability. This role combines deep instructional design expertise, program management, adult learning methodologies, technology fluency, and strong facilitation skills. The individual will lead the full learning lifecycle- from Training Needs Analysis (TNA) to design, development, deployment, and evaluation across cross-functional teams. What You’ll Be Doing:  Training Needs Analysis & Learning Strategy - Conduct deep-dive Training Needs Analysis (TNA) across functions to identify skill gaps and capability priorities. - Partner with People business partners and leadership to define learning goals aligned with organizational strategy. - Translate business requirements and performance insights into learning roadmaps, aligned to the broader L&D strategy Instructional Design & Content Development - Lead the end-to-end design of scalable, blended learning solutions (e-learning, ILT, VILT, microlearning, toolkits, simulations). - Apply ADDIE, Agile Learning, and adult learning principles. - Create assessment tools, skill matrices, and learning assets that support measurable outcomes. L&D Technology Management  - Administer and optimize the LMS/LXP and content platforms (e.g., Sana) - Manage content architecture, automation workflows, reporting, and AI-powered personalization features. - Ensure data accuracy on HRIS and coordinate with People Tech for integrations. Facilitation & Program Delivery - Facilitate engaging workshops, leadership programs, and capability-building experiences. - Coach SMEs, managers, and facilitators on delivery best practices. - Track learner engagement and satisfaction metrics and refine programs based on feedback. Program Management & Stakeholder Collaboration - Drive L&D projects from discovery through execution and evaluation. - Partner with cross-functional teams (CS, Sales, Product, Ops, Engineering, HR) as the Learning Partner - Support budget planning and vendor proposals for learning interventions. Measurement, Insights & Continuous Improvement - Define program-level KPIs and success measures (performance metrics, behavioral change, operational efficiency). - Use learning analytics to continuously improve curriculum effectiveness. Compliance Training Administration - Administer all compliance and mandatory training, including content updates, assignment, tracking, and reporting. - Partner with Legal, Security, IT, and People teams to ensure accuracy and timely delivery of all compliance content. - Manage ongoing compliance training cycles and coordinate Compliance Month communications, execution, and completion tracking. What You’ll Bring: - 8+ years of experice in Learning & Development, Instructional Design, or Organizational Development. - Demonstrated expertise in building scalable learning programs in high-growth environments. - Certified in instructional design, facilitation, enor coaching (CPTD, ATD, Kirkpatrick, etc., preferred). - Strong proficiency in learning platforms: Sana, LMS/LXP systems, authoring tools (Articulate 360, Rise, Camtasia, etc.). - Exceptional communication, facilitation, data-driven problem-solving, and project management skills. - Autonomy: Operates independently with minimal oversight; manages complex cross-functional initiatives. - Thought Leadership: Ability to influence modern learning innovations, AI usage in L&D, and best practices. - Execution Excellence: Drives programs from concept to completion with measurable business impact. Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. #LI-Remote #LI-SM1