Learning & Development Intern

Location: India (Remote) Reports to: Manager, Learning & Development Shift timings: 10:00 AM to 7:00 PM IST Duration of internship: 6 months   About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts  About the Role We’re building the Learning & Development function at GoHighLevel and this role sits at the center of that build. This is a hands-on internship where you’ll work on real systems, content, and programs used across a global SaaS organization. You won’t just support,  you’ll help build, run, and improve how learning works at scale. What You’ll Work On Onboarding & Learning Operations Manage onboarding workflows on Sana (our AI-native LMS) Track completion, maintain data, and conduct periodic analysis  and provide meaningful insights  Ensure a smooth experience for new hires globally through enabling assimilation journeys Resolve employee queries and challenges related to the LMS and learning policies LMS Management (Sana) Develop and strengthen a standard operating procedure for admins Own course assignments, catalogue hygiene, and platform quality Generate basic reports and insights on learner engagement Content Creation (AI-enabled) Build simple learning modules using AI-native tools Work with & guide  internal teams to convert knowledge into structured content Program & Process Management Maintain trackers, SOPs, and documentation Coordinate with internal stakeholders and external partners Learning Session Execution Run sessions end-to-end (setup, communication, attendance, feedback) Analyse feedback and identify areas to improve Who You Are A recent graduate or final-year student (HR, Business, Psychology, EdTech, or related fields) Comfortable working in a fast-paced, evolving environment Strong written communicator, able to create clear, structured content Proactive and reliable - you take ownership without needing close supervision Comfortable working with tools (Google Workspace, Slack, Notion, etc.).  You enjoy trying out new tools (AI tools, productivity apps, etc.) and figuring things out on your own Comfortable creating simple, structured content — slides, docs, or basic visual design Advanced proficiency in Google Sheets (or Excel) and comfort working with data and simple analysis Naturally curious — you tend to ask “how does this work?” when exploring new platforms What You’ll Gain Hands-on experience building a learning function from scratch Exposure to AI in learning and modern L&D tools (Sana) A practical portfolio: content, trackers, and programs used at scale Insight into how a global SaaS company builds people capability