Learning Center Assistant

About the Role
We are looking for a proactive, detail-oriented Learning Center Assistant to support daily operations and deliver an exceptional experience for students and families at our Los Altos campus.

This role is ideal for someone who is highly organized, service-minded, and passionate about helping families have a smooth and positive learning journey. You will support front-desk operations, assist with student/parent communication, and help keep the center running efficiently and professionally.

Key Responsibilities

Student & Family Experience

• Provide warm, professional in-person support to families and students.
• Assist with check-ins, class coordination, and general parent inquiries.
• Support escalation handling by gathering information, communicating clearly, and ensuring issues are routed to the right team.
• Collect and organize parent feedback to help improve overall satisfaction (NPS).

New Student Support

• Assist with scheduling math evaluations, tours, and trial classes.
• Communicate program information clearly to new families and help guide them through the next steps in the enrollment process.
• Support follow-up tasks such as sending reminders, preparing materials, and coordinating with academic teams.

Center Operations & Administrative Support

• Maintain daily center readiness: classroom setup, materials preparation, and facility organization.
• Manage scheduling, attendance tracking, and front-desk administrative tasks.
• Coordinate with teachers to ensure smooth class flow and timely support.
• Help maintain safety, cleanliness, and operational compliance standards.
• Assist with reporting and data entry for operations and enrollment metrics.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 1–2 years of experience in customer service, frontline operations, or administrative roles (education experience is a plus).
• Strong communication and interpersonal skills; bilingual in English + Mandarin strongly preferred.
• Highly organized, reliable, and comfortable multitasking in a fast-paced environment.
• Friendly, patient, and service-oriented with a proactive problem-solving mindset.
• Able to work weekends and evenings during program hours.

What We Offer

• Exposure to center management and education operations, with structured growth pathways.
• Performance-based bonuses tied to customer satisfaction and center success.
• A collaborative, mission-driven team focused on delivering high-quality educational experiences.
• Opportunities to learn center operations, family engagement, and education service workflows.