Learning and Development Specialist (Healthcare Operations)

About AssistRx

AssistRx is transforming the patient journey through technology—helping patients access life-saving therapies faster and more efficiently. Our platform connects manufacturers, providers, payers, and patients through data-driven solutions that improve accuracy, speed to therapy, and patient outcomes.

We are builders, problem-solvers, and collaborators. If you thrive in fast-moving environments where learning directly impacts patient access and business success, this role is for you.

Position Overview

The Learning & Development Specialist is a facilitation-heavy, classroom-focused role responsible for leading immersive onboarding and readiness training for new hires. This role is ideal for experienced teachers, facilitators, or corporate trainers who thrive in front of a room, can command a class, and know how to adapt instruction to meet the needs of diverse learners.

You will lead structured training cohorts lasting 2–4 weeks, preparing employees to confidently perform in their roles upon graduation. While training materials and curricula are provided, success in this role depends on your ability to teach, engage, assess understanding, and reinforce learning in real time.

This is not an instructional design role. The primary focus is facilitation, teaching, and learner readiness.

Key Responsibilities

Classroom Facilitation & Teaching

• Lead live, instructor-led onboarding and role-readiness training for large, diverse groups of new hires.
• Facilitate multi-week (2–4 week) training cohorts covering workflows, systems, policies, and role-specific responsibilities.
• Create an engaging, inclusive learning environment that encourages participation, questions, and knowledge retention.
• Adjust delivery in real time to address different learning styles, knowledge levels, and performance gaps.

Learner Readiness & Assessment

• Reinforce learning through discussion, practice scenarios, role-play, and knowledge checks.
• Identify learners who are struggling and provide targeted coaching, clarification, or reinforcement.
• Partner with managers and leaders to ensure trainees are prepared to transition into production roles.
• Track attendance, participation, and completion throughout the training program.

Training Execution & Consistency

• Deliver training content consistently across cohorts while maintaining high energy and clarity.
• Provide feedback on curriculum effectiveness based on real classroom experience.
• Maintain accurate training records, rosters, and completion documentation.

Collaboration & Communication

• Work closely with Patient Services leadership, managers, and operations partners to align training delivery with real-world expectations.
• Communicate learner progress, risks, and readiness clearly to stakeholders.
• Serve as a visible, trusted presence during new-hire onboarding.

Requirements

Required Qualifications

• Proven experience teaching or facilitating live training for groups (K-12, higher education, or corporate environments).
• Strong classroom management and facilitation skills with the ability to engage large audiences.
• Strong working knowledge of adult learning theory and modern L&D methodologies.
• Experience leveraging instructional technologies to deploy, manage, and track learning for distributed teams.
• Exceptional communication and presentation skills with confidence facilitating large groups.
• Ability to build strong cross-functional relationships and operate effectively in a matrixed organization.
• Comfortable thriving in a fast-paced, high-growth, healthcare or technology environment.
• Comfortable working onsite in Overland Park, KS.

Preferred Qualifications

• 2–3 years of experience delivering instructor-led training within pharmaceutical, healthcare, or health-tech environments.
• Experience training large, geographically dispersed teams.
• Familiarity with patient services, hub services, or specialty pharmacy workflows.
• Background partnering with instructional designers on digital learning solutions.
• Experience onboarding or upskilling new employees.

What Success Looks Like in This Role

• You enjoy being in front of a room and leading the learning experience.
• You can keep a class engaged for hours at a time.
• You know how to explain the same concept multiple ways until it clicks.
• You balance structure with flexibility.
• You take pride in seeing learners succeed after graduation.

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire