Learning and Development Specialist (Healthcare Operations)

About AssistRx

AssistRx is transforming the patient journey through technology—helping patients access life-saving therapies faster and more efficiently. Our platform connects manufacturers, providers, payers, and patients through data-driven solutions that improve accuracy, speed to therapy, and patient outcomes.

We are builders, problem-solvers, and collaborators. If you thrive in fast-moving environments where learning directly impacts patient access and business success, this role is for you.

Position Overview

The Learning Specialist (LS) plays a critical role in enabling AssistRx employees to perform at their best. This individual designs and delivers impactful onboarding, upskilling, and continuous learning programs that equip teams with the knowledge, confidence, and skills needed to succeed in a complex healthcare environment.

As a subject-matter expert in their assigned domain (e.g., Patient Services, Field Teams, Marketing, or Operations), the Learning Specialist partners cross-functionally to assess learning needs, design scalable solutions, and deliver training using modern adult-learning principles and technologies.

This role is ideal for a learning professional who is consultative, data-driven, and energized by real-world impact.

Key Responsibilities

Training Strategy & Delivery

• Design, facilitate, and continuously improve onboarding and upskilling programs aligned to AssistRx business goals.
• Deliver engaging training using adult-learning best practices across multiple formats, including:
• Virtual instructor-led sessions
• E-learning and self-paced modules
• Video, workshops, and collaborative learning experiences
• Serve as a trusted learning partner and subject-matter expert within assigned functional areas.

Needs Assessment & Stakeholder Partnership

• Partner with internal stakeholders (Patient Services leaders, Field Management, Marketing, and others) to identify performance gaps and learning priorities.
• Conduct needs assessments and instructional analysis to ensure training solutions are relevant, consistent, and scalable.
• Translate complex healthcare, pharmaceutical, and system concepts into clear, actionable learning experiences.

Content Development & Innovation

• Collaborate closely with the Instructional Design team to develop high-quality digital learning content.
• Continuously evaluate and introduce new learning methods, tools, and processes to improve efficiency and learner engagement.
• Ensure training materials remain current with evolving regulations, workflows, and business needs.

Measurement & Compliance

• Track training attendance, completion, and learner progress using established systems and documentation standards.
• Maintain accurate training logs and records; report on training effectiveness and employee readiness.
• Support compliance and audit readiness through consistent documentation and reporting.

Requirements

Required Qualifications

• Proven experience in learning & development, training facilitation, or instructional design.
• Strong working knowledge of adult learning theory and modern L&D methodologies.
• Experience leveraging instructional technologies to deploy, manage, and track learning for distributed teams.
• Exceptional communication and presentation skills with confidence facilitating large groups.
• Ability to build strong cross-functional relationships and operate effectively in a matrixed organization.
• Comfortable thriving in a fast-paced, high-growth, healthcare or technology environment.

Preferred Qualifications

• 2–3 years of experience delivering instructor-led training within pharmaceutical, healthcare, or health-tech environments.
• Experience training large, geographically dispersed teams.
• Familiarity with patient services, hub services, or specialty pharmacy workflows.
• Background partnering with instructional designers on digital learning solutions.

What Success Looks Like in This Role

• New hires ramp faster and feel confident sooner.
• Teams demonstrate consistent knowledge and performance across regions and functions.
• Leaders view L&D as a strategic partner—not just a support function.
• Learning programs evolve as quickly as the business does.

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire