Lead Workstation & Support (m/f/d)

• Team Leadership & Operational Excellence (Player-Coach)

Lead the Support & Workstation team with hands-on approach: facilitate agile rituals, coordinate roadmap vs. recurring support priorities, define and track operational KPIs, develop team skills on new technologies

• Workstation & Fleet Management (JAMF/Intune/Linux)

Manage multi-OS fleet (macOS, Windows, Linux): deploy security blueprints, optimize MDM policies, improve data quality, handle Level 2/3 incidents, manage complete equipment lifecycle and on/offboarding processes

• Collaborative Tools Administration (Atlassian, Google Workspace, Monday, Miro)

Administrate Atlassian suite (JSM, Confluence) and Google Workspace (Meet, Rooms, Voice, Admin Console), manage Monday/Miro, lead critical migrations (Monday US→EU, Miro→Confluence, Zoom→Google Meet)

• Tools Governance & Cost Optimization

Maintain visibility on all SAAS tools, optimize licenses and reduce costs, manage vendor relationships, deploy governance tool (Torii/Trelica), ensure compliance and security policies

• Support Automation & AI Integration (Dust, Zapier)

Deploy Dust AI for intelligent ticket categorization and routing (Q1-Q4), create automated Zapier workflows, industrialize automation to reduce manual tasks and improve efficiency

• Strategic Projects & Meeting Room Modernization

Lead 2026 roadmap projects: Google Meet/Rooms/Voice deployment, meeting room hardware migration (Cisco→Poly), London office move support, exploit KPIs for continuous improvement and TCO calculation

This role is excellent for a person with:

• 7+ years in IT support & workstation management with proven multi-project leadership (5-10 simultaneous projects)

• Technology migration experience: Collaboration tools, meeting rooms, MDM, ticketing systems

• Technical team leadership with "player-coach" approach (hands-on + management)

Critical Technical Skills 

• Workstation & MDM mastery: JAMF (macOS), Intune (Windows), GLPI, multi-OS (incl. Linux), Active Directory
• Collaborative tools expertise: Atlassian (JSM advanced config, Confluence admin), Google Workspace (Meet/Rooms/Voice admin), Monday, Miro
• ITSM & Automation: Deep ITSM knowledge, Zapier/workflow automation, scripting (bash, PowerShell, Python)
• Meeting rooms & KPIs: Video conferencing systems (Zoom, Google Meet, Cisco/Poly), data-driven KPI tracking and optimization

Critical Mindset

• "Doer" mindset with resilience: Hands-on technical intervention, stress management, excellence in prioritization under pressure
• Data-driven & results-oriented: Systematic KPI exploitation, measurable impact focus (ROI, satisfaction), proactive problem-solving
• Strong communication & team development: Clear stakeholder management, mentoring, adaptability to rapid tech changes (AI, automation)

At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences, your way of thinking, your journey, might be exactly what we need.
If this role speaks to you and aligns with your interests and capabilities, even if you don’t meet 100% of the qualifications listed, please give it a try and tell us more! #BeYou

At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding :

• Regular Diversity & Inclusion internal and external talks

• Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability and LGBTQ+

• Multiple e-learnings and mandatory training sessions for all managers

• English and French courses for all, so that everyone can connect and feel included

Beyond benefits like transportation, we offer you extra perks like:

• A Deezer premium family account for free

• Access to gym classes

• Join over 70 Deezer Communities to connect beyond your day-to-day work, share passions, learn from each other and #Belong

• Deezer parties several times a year and drinks every thursday

• Allowance for sports, travelling and culture

• Meal vouchers

• Mental health and well-being support from Moka.Care 

• Great offices always located in dynamic and attractive districts, whether in Paris, London or Sao Paulo!

• Hybrid remote work policy

If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page here!