Lead Workshop Supervisor

About Us

Addison Lee – Giving London Life a Lift

Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.

Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.

As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.

About the Role

Management of the workshop staff, workshop equipment, quality control, housekeeping and related health and safety, performance, efficiency, and repair method compliance in accordance with manufacturer’s specifications.

Location

Addison Lee hub, West Drayton, UB7 8BQ

Reporting Line:

Fleet Operations Manager

Requirements

Main Accountabilities

• Management of Workshop Technicians and their performance.
• Carry out regular performance reviews with Technicians and deal with any disciplinary issues.
• Manage WIP and VOR workflow.
• Quality control of all work completed in by workshop staff.
• Authorise and control of internal repair costs.
• Liaising with Fleet maintenance team ref warranty repairs, recalls, booking of services and allocation of retail repair work.
• Liaising with fleet maintenance controllers and the parts department always prioritising work according to part availability and fleet requirements.
• Manage service and repair process in line with manufacturers specifications and safe working procedures.
• Manage compliance to the manufacturer’s warranty policies and procedures.
• Carry out daily checks of workshop equipment and diagnostic tools, management of diagnostic software accounts, passwords and updates.
• Manage workshop equipment in line with health and safety legislation including LOLER certification and management of COSHH in the workshop.
• Liaising with Health and Safety staff as well as 3rd part suppliers regarding maintenance, testing and compliance of all workshop equipment.
• Management of general housekeeping and health and safety in the workshop and surrounding areas.
• Liaising with Driver support team ref condition of vehicles receiving maintenance and repair.
• Mentoring and development of workshop staff.
• Any other reasonable management requests

Essential

• Mechanical / Service / Warranty / Fleet Management
• Technical qualification
• Commercial Awareness
• Development and maintenance of working relationships both internally and externally
• Proficient in use of Microsoft Office Software and Fleet / Workshop Management Software
• Clear communicator in both written and verbal forms

Benefits

As well as a salary of up to £37,500, you'll also receive: Up to 5% Bonus, Life Insurance (Death in Service), 2 days paid volunteering leave a year, Private Medical Insurance & Travel Insurance (after 1 year), Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), extensive retails discounts via Reward Gateway (e.g. 5% off most major supermarkets), support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London).

Equality and Diversity Information

Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.

Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.