Hinge is hiring a Lead Growth Researcher to improve user experiences on Hinge around the globe and drive product excellence within Hinge’s Growth product group. The Growth product group is responsible for creating a great new user experience for millions of daters. The Growth team focuses on serving new audiences and markets around the world. In this role, you will focus on an array of Growth projects including recurring international surveys and subscriptions research, and translating insights into action on product. You will leverage quantitative research methods to understand and improve how international daters’ find and create meaningful connections on the app.
You will report to and work collaboratively with the Research Manager for Growth. You will join a close-knit group of 8 researchers and research operations. Research at Hinge is part of the Product team, and therefore you will also work closely with Design, Product Managers, Data Science, Business Intelligence, Brand, Community, and Engineering to execute and communicate research findings to inform internal partners about the user experience. You will be empowered to lead multiple end-to-end research projects that utilize a range of methods and span different phases of product development and partner with the broader research team.
Working here, your research will have tangible impacts for daters across the globe and help them move off the app.
Responsibilities:
- Own and build out recurring surveys for new users and subscribers across markets.
- Develop research strategies and conduct research for Growth teams.
- Work collaboratively with other researchers, product team members (i.e., product managers and designers) and cross-functional partners (i.e., data science, customer experience) to identify key research questions and prioritize projects in the short and long term.
- Generate actionable insights and communicate them in compelling and creative ways; bridge alignment across Hinge teams through written reports and live presentations to cross-functional partners.
- Engage in and inspire honest and clear communication, promoting a culture of care, empathy, and respect.
Within three months we expect you to:
- Lead the revamping of an existing survey, expand to multiple markets, and communicate key actionable insights and recommendations to improve the user experience on Hinge.
- Develop and advance research roadmaps for the Growth teams, identifying key opportunities for exploration.
About You:
- 6+ years of user research experience, including 2-3 years of experience in a consumer-facing product research role.
- Possess strong quantitative (e.g., survey, experimental) skills and experiences. Experience designing and conducting research in multiple international markets.
- Experience working on monetization, subscriptions or new revenue streams.
- Passionate and curious about how user research can be leveraged to improve how users find and maintain romantic connections.
- Experience working through complex or ambiguous situations to develop strategy.
- Strong communicator, committed to telling clear and compelling stories with data.
- Proficient in data manipulation, analysis, and dashboard creation with R, SPSS, and/or Looker (or similar statistical software.)
- Dedicated to building trusting, successful partnerships with cross-functional partners (e.g. data science, customer experience, product management, design, engineering.)
- Eager to learn from, collaborate with, and mentor other researchers.
- Masters or PhD in social psychology, human development, sociology, anthropology, or human computer interaction or related field or equivalent practical experiences.
What is not Required:
- You do not have to have a degree to apply, we are open to equivalent industry experiences.
- You do not have to be an expert in all user experience research methods to apply. Expertise in specific quantitative (i.e., survey, experimental) methods, desire to solve complex problems, and motivation to continue growing is what we are looking for.
The salary range for this position is $197,500 - $237,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
Our Company:
Hinge is the dating app designed to be deleted. In today’s digital world, singles are so focused on sending likes and looking through profiles that they’re not actually building meaningful connections and finding relationships. Hinge is on a mission to change that by designing the most effective app experience. On Hinge, there are no rules, timers, or games. Instead, you’ll have unique conversations over the text, photos, and audio you’ve shared on your profile. And it’s resonating with daters. Currently we’re setting up a date every three seconds.
Our Culture:
- Authenticity: Share your genuine thoughts and opinions directly.
- Courage: Invite and deeply consider challenges and criticism.
- Empathy: Be empathetic, communitarian and trustworthy.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
