Lead, UKG Scheduling

Union: Non-Union
Number of vacancies: 1
New or Replacement Position: New
Site: Princess Margaret Cancer Centre
Department: Workforce Optimization
Reports to: Director, Workforce Optimization
Salary Range: $84,006 - $126,005 annually
Hours: 37.5 hours per week
Status: Permanent Full-Time
Closing Date: February 6, 2026

Position Summary

The Lead, UKG Scheduling is a key member of UHN’s Workforce Management team and a core driver of the UKG Pro Workforce Management (WFM) implementation. With a focus on UKG Pro WFM Advanced Scheduling, this role serves as UHN’s technical and functional lead for workforce management technologies, ensuring that system configuration, workflows, and data structures accurately reflect the operational realities of a large, complex, 24/7 healthcare organization.

Working in close partnership with operational leaders, People & Culture, Labour Relations, Payroll, Digital, and the broader HRIS/WFM project team, the Lead translates scheduling practices, collective agreement requirements, and workforce needs into system logic. The Lead will be responsible for system design, lead configuration, validation, and testing activities, and contribute to overall implementation readiness. This position balances technical depth with collaborative engagement, ensuring UKG Pro WFM is implemented effectively, sustainably, and in alignment with UHN’s workforce strategy.

Duties

Scheduling System Configuration & Technical Leadership

• Serve as UHN’s primary functional and technical expert for UKG Pro WFM Advanced Scheduling, including scheduling rules, labour policies, assignment logic, qualifications, workflows, and data structures.
• Lead configuration design sessions to translate operational scheduling needs and collective agreement requirements into system logic and configuration specifications.
• Document, refine, and validate scheduling‑related functional requirements in alignment with project standards and system capabilities.
• Advise on the design of workflows, integrations, job structures, schedule templates, employee groups, and automation logic.
• Collaborate with technical counterparts on interface requirements, data mapping, timekeeping alignment, and downstream impacts.
• Support configuration activities by reviewing configuration, troubleshooting issues, and validating rule logic.

Testing, Validation & Implementation Support

• Lead development of scheduling‑related testing strategies, including test scripts, validation scenarios, and end‑to‑end business processes.
• Coordinate execution of multiple testing cycles (e.g., unit testing, SIT, UAT), document outcomes, and log, track, and resolve defects.
• Validate scheduling data, master rotations, and system behaviours against expected outcomes, ensuring alignment with collective agreements and operational practices.
• Identify risks, gaps, and system dependencies early and propose practical, scalable solutions.
• Support data readiness activities, including schedule documentation review, data cleansing, and migration verification.
• Contribute to readiness assessments, cutover activities, and stabilization planning for scheduling components.

Operational Engagement & Scheduling Expertise

• Engage operational leaders and scheduling teams to ensure system design aligns with real‑world scheduling needs and unit‑level complexity.
• Provide expertise on healthcare scheduling concepts such as rotations, shift patterns, staffing models, skill mixes, schedule variance, and 24/7 operational coverage.
• Ensure system workflows support standardization while accommodating required variability across clinical areas.
• Collaborate with Labour Relations to ensure system rules are compliant with collective agreements and that interpretations are applied consistently.
• Provide guidance on schedule structure documentation using standard tools and templates, ensuring data quality and traceability.

Project Collaboration, Stakeholder Support & Change Enablement

• Partner closely with HRIS, Digital, Operations, People & Culture, and vendor teams to implement scheduling capabilities that are efficient, accurate, and aligned to UHN’s strategic direction.
• Support communication, training content development, and adoption activities related to new scheduling processes and system functionality.
• Participate in design workshops, solution review sessions, and decision‑making forums as the scheduling SME.
• Build trusted relationships with stakeholders and influence decision‑making through deep system knowledge and understanding of operational realities.
• Support continuous improvement by identifying opportunities to refine configuration, enhance workflows, or improve user experience.

• Bachelor’s degree in Health Administration, Business, Engineering, Information Systems, Human Resources, or related field.
• Minimum 3 years of experience implementing, configuring, or supporting UKG Pro WFM or other modern workforce management systems (e.g., Workday, Oracle, Infor).
• Strong functional and technical understanding of scheduling systems, including rule configuration, scheduling logic, workflows, and integrations.
• Experience supporting or leading WFM system implementation, testing, and validation cycles.
• Experience with scheduling in a healthcare or other 24/7 operational environment, with understanding of rotations, staff mix, and workforce complexities.
• Working knowledge of collective agreements and how they influence scheduling rules, premiums, and compliance logic.
• Strong analytical skills, problem‑solving capability, and ability to interpret complex operational requirements.
• Excellent communication and collaboration skills with the ability to influence without direct authority.
• Ability to manage competing priorities and support change in a large, complex environment.
• Experience in a unionized healthcare environment.
• Certifications in project management, process improvement (Lean/Six Sigma), or change management.
• Experience participating in or leading large‑scale system implementation projects.
• Familiarity with schedule standardization practices, documentation approaches, and workforce optimization methodologies.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.