Lead Trust & Safety Analyst

Match Group’s Evergreen & Emerging (E&E) organization is one of the world’s leading online dating groups, home to a diverse and well-known portfolio that includes OkCupid, Match.com, Meetic, PlentyOfFish, Affinity, and more. Our team is based in Vancouver and works closely with other Match Group (NASDAQ: MTCH) brands like Tinder and Hinge.   We love what we do and are motivated by the opportunity to make a positive impact on millions of people every day. We work hybrid on Tuesdays, Wednesdays, and Thursdays in our downtown Vancouver office, and remotely the rest of the week.   About the Role The Lead T&S Analyst will support understanding the portfolio-wide T&S ecosystem. This role focuses on analyzing T&S data to produce clear, actionable insights and translating those insights into stories that are easy for non-technical audiences to understand. This will require building standardized metrics and robust infrastructure in a complex cross-brand business environment, and continued execution on short-term deadlines while supporting longer-term internal goals.   Match Group, through its portfolio companies, is a leading provider of dating products available globally. Our portfolio of brands is designed to increase our users' likelihood of finding a meaningful connection. This is a unique opportunity to support reporting and analytics within the Match Group Central Trust & Safety organization. The team works closely with operations, product, and engineering to surface insights that help improve tools, processes, and outcomes for both members and internal teams. You will have mentorship and opportunities to grow your technical and analytical skills while contributing meaningfully to real, high-impact work. How you will make impact:

Be a leader with a point of view for the organization and the team, using data to constantly challenge and reshape our understanding of customer or moderator behavior and business performance.

Help build towards more robust data infrastructure and tooling solutions

Be a strategic partner by identifying high-impact analytical problems and finding innovative ways to tackle these problems

Metric creation and standardization across the ecosystem that lead to broader product insights

Build and maintain automated reports that are shared broadly for the Trust & Safety organization to track performance and highlight progress

Partner with stakeholders across the portfolio to ensure reporting and metrics are ready to support new product launches and operational changes

Act as a point of contact for sharing insights, helping amplify the voice of the member through data

Analyze trends in support and Trust & Safety data to identify gaps, risks, or inefficiencies in current processes

Collaborate with cross-functional partners to define, monitor, and improve operational metrics and reporting standards

Take ownership of analyses from initial question through final insight, following through to ensure findings are clearly understood and actionable

Manage multiple requests and priorities in a fast-moving environment while maintaining attention to detail

Mentor other analytics team members, and be willing to both get your hands dirty or advise in a variety of different projects

We may be a Match if:

You have completed your Bachelor's degree in mathematics, statistics, computer science, or a related field

You have 6+ years of experience in analytics, and consider yourself a SQL expert (4+ with Masters)

Deep experience building and maintaining reports or dashboards in tools like Power BI, Tableau, or similar visualization platforms

You have 3+ years of experience working with T&S, customer support, or operations team

Moderate experience with programming languages such as Python or R, and similar experience with tools such as Databricks or Mode

Basic experience with version control tooling such as Git or DBT

You can think critically, troubleshoot issues, and stay composed when things do not go as planned

You communicate clearly and confidently, both in writing and in conversations with stakeholders

You enjoy working collaboratively and are comfortable partnering closely with operations, product, and analytics teams

You have a scrappy mindset and can thrive in messy data or ambiguous environments