Serve as a key liaison for customer support, diagnosing and resolving technical issues in a 24/7 operations center while collaborating with product and engineering teams.
Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.
Job Title: Lead Technical Support Analyst
Experience: 8 to 12 Years
Location - Bangalore
About Netradyne:
Netradyne is a leading AI and IoT product company focused on transforming commercial fleet safety and efficiency. Our platform uses advanced computer vision, edge computing, and data analytics to help fleet drivers operate more safely, reduce incidents, and improve overall productivity.
Lead Technical Support Engineer acts as a key first‑level liaison between Netradyne and our customers. In this role, you will be responsible for diagnosing and resolving technical issues reported by customers while collaborating with cross‑functional teams to ensure timely and effective resolutions. You will directly engage with customers to troubleshoot in‑field hardware and software issues related to Netradyne’s connected vehicle platforms.
This position plays a critical role in ensuring customer success by providing prompt and accurate resolutions to customer‑reported issues and service requests. The ideal candidate will have strong English communication skills, excellent customer‑relationship abilities, and prior experience supporting international customers (US or UK preferred).
As a 24x7x365 operations center, we require candidates who are flexible to work in any shift based on business needs, including weekends (Saturday and/or Sunday)
Key Responsibilities:
Must-Have Skills:
Nice-to-Have Skills:
Qualifications & Academics
We are committed to an inclusive and diverse team. Netradyne is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
If there is a match between your experiences/skills and the Company's needs, we will contact you directly.
Netradyne is an equal-opportunity employer.
Applicants only - Recruiting agencies do not contact.
Recruitment Fraud Alert!
There has been an increase in fraud that targets job seekers. Scammers may present themselves to job seekers as Netradyne employees or recruiters. Please be aware that Netradyne does not request sensitive personal data from applicants via text/instant message or any unsecured method; does not promise any advance payment for work equipment set-up and does not use recruitment or job-sourcing agencies that charge candidates an advance fee of any kind. Official communication about your application will only come from emails ending in ‘@netradyne.com’ or ‘@us-greenhouse-mail.io’.
Please review and apply to our available job openings at Netradyne.com/company/careers. For more information on avoiding and reporting scams, please visit the Federal Trade Commission's job scams website.
Netradyne utilizes Computer Vision and Edge Computing to enhance safety within the transportation sector, positioning itself as a frontrunner in fleet safety solutions. Our innovative approach not only aims to protect drivers and vehicles but also significantly transforms how fleets operate, making our technology a noteworthy player in this evolving landscape.
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