Lead Software Development Engineer in Test - CRM Core Modules

About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts     About the Role: We’re looking for a Lead SDET to drive quality across multiple CRM core modules, lead and grow SDETs, and act as a trusted quality authority across product and engineering. This role is for someone who defines quality strategy, drives automation at scale, mentors teams, and takes a firm stand when quality is at risk even under intense delivery pressure. Responsibilities:

Own end-to-end quality across multiple CRM core modules and teams, acting as the final authority on release readiness

Define and drive quality strategy, identifying systemic gaps in process, tooling, and execution—and closing them sustainably

Lead, mentor, and nurture SDETs—setting clear expectations, guiding prioritization, and raising the overall quality bar

Establish and execute a strong automation vision, ensuring scalable, reliable coverage and supporting the team in automating complex workflows and integrations

Plan and strategize testing for releases, balancing speed, risk, and coverage while adapting to changing priorities

Partner closely with Product, Engineering, Support, and Leadership to surface risks early and influence decisions with data

Advocate firmly for quality—taking a stand to hold or delay releases when necessary, even under delivery pressure

Build a culture of ownership, accountability, and customer-first thinking across teams

Drive change with empathy and clarity, pushing improvements with minimal friction while staying firm on standards

Requirements:

7+ years of experience testing complex web applications or B2B SaaS platforms

Proven experience leading SDETs or quality initiatives across teams

Extensive hands-on experience with test automation frameworks (Playwright, Cypress, Selenium, etc.) and scalable test design

Strong background driving team-wide automation goals and outcomes

Expertise in API testing, performance/load testing, and backend validation

Deep understanding of system architecture, databases, integrations, and distributed systems

Hands-on experience with CI/CD pipelines and cloud-native environments

Ability to debug complex issues across services and environments

Excellent communication skills—clear, assertive, and effective with all stakeholders

Strong product sense and a customer-first quality mindset