About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
Join us in shaping the future of hospitality!
About the Role
Our team is growing and we're hiring a Lead Site Reliability Engineer to join our engineering team and enable our next phase of growth. Canary's engineering team is fully remote!
You'll own incident management maturity, SLO frameworks, reliability standards, and operational excellence across Canary's platform.
Responsibilities
Drive incident response best practices, lead postmortems, and define SLAs/SLOs across platform services
Collaborate with product & app teams to implement reliability reviews
Oversee evolution of the observability stack
Build frameworks and tools that reduce toil and empower engineering teams with self-service capabilities
Advocate for reliability and operational excellence across product and engineering teams
Qualifications
7+ years in SRE, platform, systems, or infrastructure engineering
Strong background in AWS and Kubernetes operations
Experience establishing SLOs/SLA frameworks and driving org-wide adoption
Strong track record leading incident response and postmortem culture
Experience with observability ecosystems
Programming/scripting skills in Python, Go, or similar (automation-first mindset)
Strong cross-functional leadership partnering with product, platform, and app teams
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
