Lead Service Engineer

Lead Service Engineer Location: Midlothian, VA Job Type: Direct Hire Compensation: Up to $110,000 per year About Us Our client is a leader in inspection and counting systems, delivering innovative solutions and exceptional service to customers across packaging automation and crop science industries. The company is in an exciting growth phase—scaling rapidly while maintaining the stability and strong reputation built over more than a decade. As a small, family-owned organization, the company offers competitive compensation, comprehensive benefits, and meaningful opportunities for advancement based on performance and contribution. About the Role We are seeking an Electrical or Controls Engineer to join the team as a Lead Service Engineer. This hands-on, highly visible role is primarily responsible for customer support and resolving in-house and field service issues. The ideal candidate enjoys working directly with customers, troubleshooting real-world challenges, and collaborating across multiple teams. While service is the primary focus, this role also supports Production during machine builds and R&D during prototype development. This position is well-suited for someone who values variety, ownership, and seeing the direct impact of their work. Service & Customer Support (Primary Focus)

Serve as the lead technical resource for customer service calls and in-house service issues

Troubleshoot electrical, controls, and automation issues prior to machine shipment

Provide remote technical support to customers and Field Service Engineers

Assist Field Service Engineers with diagnostics and issue resolution in the field

Document service issues, root causes, and corrective actions

Drive continuous improvement in service processes and machine reliability

Production Support

Assist with electrical wiring, panel layout, and automation troubleshooting during machine builds

Support factory testing and system validation prior to shipment

Resolve build-time electrical or controls issues efficiently to maintain production schedules

R&D / Engineering Support

Assist with electrical wiring and controls integration for prototype machines

Support testing, debugging, and iterative improvements of new designs

Provide service-driven feedback to engineering to improve reliability and serviceability

Required Qualifications

Bachelor’s degree in Electrical Engineering, Controls Engineering, or a related field or equivalent hands-on experience

Strong troubleshooting skills with electrical systems and automation equipment

Experience working with PC-based control systems (non-PLC architectures)

Ability to read and interpret electrical schematics and wiring diagrams

Experience interacting with customers in a technical support capacity

Strong communication skills and a customer-focused mindset

Benefits

Competitive salary with growth opportunities

Health, dental, and vision insurance

401(k) with company contribution

Paid time off and holidays

Why Join Us

Direct impact: your work affects customers, machines, and the company every day

Small, family-owned company with a collaborative, hands-on culture

Machines designed, built, and supported entirely in the U.S.

Opportunity to grow the role as the company continues to expand