Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

We’re building a modern GTM Systems organization focused on innovation and scalability. As a Lead Salesforce Administrator, you’ll be a technical leader for Salesforce within our GTM ecosystem — setting standards, driving best practices, and delivering high-quality solutions across Sales, Service, Revenue, and Experience Cloud.

What you will do

This is a hands-on technical leadership role. You’ll own complex configurations, mentor other admins, and partner with the Manager, Sales Systems on roadmap execution and governance. You’ll also influence architecture decisions and ensure our Salesforce platform is reliable, scalable, and optimized for global operations.

Core Responsibilities

Serve as a technical lead for Salesforce configuration and automation
Establish and enforce best practices for Flows, validation rules, and automation
Review, refine, and approve admin work for quality and scalability
Configure and maintain Sales Cloud, Service Cloud, Revenue Cloud (CPQ), Experience Cloud, and related GTM Systems
Own end-to-end technical delivery: design, build, test, deploy, maintain
Troubleshoot and resolve complex issues across quoting, contracting, and case management
Provide input into architecture and roadmap decisions
Collaborate on integrations with GTM tools (Outreach, Gong, LeanData, ZoomInfo, Eloqua)
Maintain documentation and governance standards

What you will have

7+ years of Salesforce administration experience
Advanced configuration skills (Flows, automation, data model)
Strong expertise in CPQ/Revenue Cloud and quoting processes
Familiarity with Service Cloud and Experience Cloud
Ability to mentor admins and lead technical delivery
A product mindset: systems thinking, process thinking, outcome thinking

Nice to have

Salesforce certifications, experience with GTM tools, Jira/Confluence
Revenue Cloud Advanced or Revenue Cloud Billing experience

Benefits

Provident Fund
Medical Aid + Gap Cover
Employee Assistance Program
Gym Reimbursement
Life Insurance
Disability Insurance

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Lead Salesforce Administrator

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