Lead Quality Assurance Engineer - Patient (Remote - United States)

Why join Nextech? We are a leader in specialty healthcare technology solutions. We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits. If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you. We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected]. Job Summary: The Lead QAE is responsible for guiding the QAE team in the planning, execution, and delivery of high-quality Nextech solutions. This role evaluates project scope and feasibility from a testing perspective, ensures timely delivery of QAE milestones, and facilitates effective communication across stakeholders. The Lead QAE collaborates closely with QAE Manager, Development, Product, DevOps, and Support to ensure robust quality standards across Nextech products.   All responsibilities must be carried out in compliance with EEO laws, HIPAA, ERISA, and other relevant regulations.  Essential Functions

In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include: 

Lead QAE team execution and planning; manage shifting priorities and adjust as needed. 

Assess team capabilities and work with the QAE Manager to customize mentorship and encourage professional development.  

Facilitate career growth by providing mentoring and performance feedback together with the QAE Manager. 

Collaborate with the QAE Manager to ensure the team is properly resourced for delivery. 

Serve as the primary QAE contributor and contact for assigned projects. 

Guide test strategy, planning, and review decisions; uphold QAE excellence within the tech stack. 

Actively participate in Sev-1 and Sev-2 incident war rooms for their product areas, lead root cause analysis (RCA) using the 5 Whys method, take ownership of issue analysis, and prioritize solutions to minimize escaped defects within their respective product domains. 

Translate business and customer needs into actionable, testable requirements. 

Effectively advocate for automation framework extensions that will lead to more efficiency in the quality management process 

Effectively troubleshoot and surface issues to SETs regarding the automation scripts as part of feature development and regression testing cycles 

Work with Product, Engineering, UI/UX and Delivery teams to understand customer problems, provide feasible technical solutions and create delivery plans. 

Drive innovation in QAE processes; foster experimentation and creativity while providing constructive feedback. 

Own test quality; implement and enforce QAE practices and standards. 

Identify and prioritize QAE technical debt and continuous improvement opportunities. 

Maintain awareness of how QAE output impacts broader business goals; articulate this to the team. 

Ensure strong collaboration within the QAE team and across functional areas. 

Represent QAE in cross-functional meetings; communicate progress, blockers, and expectations effectively. 

Demonstrate excellence in both written and verbal communication. 

Promote ongoing learning and keep current with new QAE technologies and patterns. 

Carry out additional responsibilities as assigned based on business need. 

Minimum Requirements

Typically, 7+ years industry experience in software quality assurance 

Coaching/team guidance experience 

Experience with Test Case Management software, Zephyr Scale 

Experience working with JIRA 

Experience with automation using Playwright 

Preferred Qualifications

Bachelor’s or equivalent college degree 

Solid understanding of HIPAA privacy laws 

Experience working with a Software as a Service (SaaS) development team 

Work Environment/Physical Demands

100% Remote role.

General home office environment

Long-distance or air travel as needed – not to exceed 5% travel. 

Activities require a significant amount of work in front of a computer monitor.