Lead Project Manager, Operational Support

Brightspeed is searching for a Lead Project Manager, Operational Support to join our team! This role is responsible for leading and managing initiatives that support the successful delivery of new process and standardization to our internal customers. This involves overseeing all aspects of project planning, execution, and implementation, while ensuring alignment with service level agreements (SLAs), client expectations, and business objectives. The role will collaborate with cross-functional teams, including, technical resources and client stakeholders, to drive project success and achieve desired outcomes.

As Lead Project Manager, Operational Support your responsibilities will include:

• Managing projects impacting Field Operations Teams to include scheduling cross functional meetings, establishing goals and timelines and getting buy in from key stakeholders
• OCC support with system enhancements including JIRAs, upgrades, releases, etc., working knowledgeable of the BOSS system stack is a requirement
• Creating captivating & impactful presentations that effectively communicate complex business concepts in a visually appealing manner
• Working closely with the team to understand their goals and transform their ideas into compelling stories that resonate with audiences
• Translating business needs into engaging narratives to drive the success of standardization and efficiencies
• Managing key timelines and effectively communicate with various teams
• Connecting with diverse stakeholders and manage multiple initiatives simultaneously
• Gathering and analyzing data to assist in project approvals, tracking improvements and identifying trends
• Identifying opportunities for process improvement and efficiency gains
• Implementing best practices and methodologies
• Providing support to the team, including taking meeting notes, documenting key actions, and handling other administrative tasks
• Streamlining operations and ensuring that the team stays focused on their goals
• Building and maintaining strong relationships with stakeholders, including clients, internal teams, and leadership
• Effectively communicating project status and progress to all stakeholders
• Managing expectations and ensuring alignment with project goals and objectives

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree or six years of equivalent practical work experience 
• Excellent communication skills to translate business needs into engaging new processes and perspectives
• Strong organizational skills to manage key timelines and effectively communicate with various teams
• Good analytical skills including proficiency with Excel and other data analysis tools
• Telecom/Cable/Internet Service Provider industry experience   
• Ability to work independently and as part of a team to ensure seamless collaboration and execution of projects
• Experience in a corporate setting, preferably in a similar role, to bring a deep understanding of the demands and challenges of the position
• Liaison with business stakeholders and Leadership to regularly update business knowledge content/repository
• Maintain organization best practices and design methods in PowerPoint, Google Slides, Adobe tools and other Infographic tools
• Ability to manage multiple projects simultaneously and prioritize effectively
• Proficiency in project management tools and methodologies

BONUS POINTS FOR:

• Demonstrated practical experience in Lean Six Sigma methods and techniques 
• Advanced analytical skills including experience with Power BI, SQL and Big Query  

#LI-GF1

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice