Lead a cross-functional team to deliver AI training data projects at scale, focusing on quality and continuous improvement in high-volume operations.
Program strategy & planning: Define program goals, roadmap, milestones, and operating model across multiple projects and vendors.
Team management: Lead a delivery team (PMs, Coordinators) with clear goals, capacity plans, coaching, and performance feedback.
Client ownership: Act as the day-to-day executive contact; run governance, planning, and QBR-style reviews; align scope, priorities, and change.
Quality partnership: Co-own quality outcomes with the Manager of Quality; align on guidelines, audits, acceptance criteria, and corrective actions.
Scale & throughput: Plan and secure rater/annotator capacity; optimize shifts, handoffs, automation, and tooling to meet high-volume targets.
Financial stewardship: Build and manage budgets, margins, and change orders; ensure commercial and delivery commitments stay aligned.
Risk, issue & change control: Maintain program RAID; lead root-cause analyses and remediation; escalate high-impact items with options and impact.
Process improvement & automation: Standardize SOPs, templates, and dashboards; pilot and scale automation with Ops Tech.
Compliance & security: Ensure policy adherence for data handling, privacy, and platform access across the program.
Stakeholder management: Coordinate with Sales/Account, Quality, Operations, and Vendor Management to meet client and business goals.
Program planning and portfolio governance across multiple projects.
Team leadership: goal setting, coaching, delegation, and performance feedback.
Strong communication with senior client stakeholders and internal leaders.
Solid use of spreadsheets, PM/task boards, and BI dashboards; familiarity with SQL/ETL concepts is a plus.
Quality mindset with practical use of SOPs, QA gates, and acceptance criteria.
Sound judgment on scope, time, cost, and quality; confident negotiation and escalation.
Comfortable working with global, distributed teams (advanced English).
Manages a single program/team end-to-end, setting operating rhythms and standards within agreed policies and budgets.
Makes day-to-day and tactical strategic decisions for the program; escalates only non-standard or high-impact items.
Direct line management for PMs/Coordinators and dotted-line influence over cross-functional partners.
Owns the client relationship for the program and partners with the Lead Quality Manager on outcomes.
Bachelor’s degree or equivalent experience in business, operations, data/engineering, or a related field.
Welocalize is a global leader in localization and data solutions, dedicated to helping brands effectively engage with international audiences through multilingual content transformation. With a vast network of over 500,000 contributors, we deliver high-quality, ethical data that powers advanced AI systems and supports diverse client projects across various industries.
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Program Manager Q&A's