Lead Product Marketing Manager - Bellevue

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace. Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service. We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets. At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real. How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in About the Role: At Aircall, we’re looking for a Lead Product Marketing Manager to join our growing team of talented, customer-centric, collaborative PMMs. In this role, you will be a key member of a global, cross-functional team based across the US and Europe. Your focus will be on Aircall’s core platform and portfolio marketing strategy. This is a unique opportunity to collaborate cross-functionally with Product, Customer Success, Marketing, Enablement, and Go-To-Market to drive a measurable impact on Aircall’s growth. You will be an Individual Contributor, but act as a Leader within the team and across other functions through your expertise and drive to “get (the right) stuff done.”.  If you’re a person who loves the challenge of a fast-paced, dynamic work environment, enjoys solving meaningful problems, and wants to feel like part of a team — then you just might be the person we’re looking for. This role reports to the Director of Product and Customer Marketing and is a hybrid role working in Aircall’s downtown Bellevue office Monday - Wednesday. Key Responsibilities:

Become an expert in our product, our market, our competitors, and especially our global customers and buyers.

Craft and articulate our unified, differentiated value proposition across a portfolio of Aircall solutions with an impactful core messaging and positioning framework and supporting bill of materials that drive pipeline and revenue growth.

Get familiar with how our product is used by different customer segments, and use this information to inform go-to-market strategies, global marketing campaigns, and other initiatives

Manage competitive intelligence for Aircall’s Tier 1 competitors, and orchestrate compete programs in collaboration with the broader PMM team + cross-functional partners

Make sure our go-to-market teams, like Sales and Customer Success, have the resources they need to support expansion and upselling efforts Help shape the product roadmap planning by understanding market needs, win/loss reasons, and helping prioritize initiatives and enhancements that will impact acquisition, expansion and retention

Bring creative problem-solving approaches to the team to help Aircall achieve ambitious revenue goals in 2025 and beyond.

Qualifications:

Experience & Skills

Outstanding English written, verbal and presentation skills - you can easily “make it make sense” for an audience of internal colleagues, buyers, and the market at large.

A minimum of 6 years of relevant experience in tech Product or Product Marketing - experience at a B2B SaaS organization.

Bonus points if you’ve focused on the SMB segment in the past!

An ownership mindset focused not just on content output, but on proactive communication, building effective go-to-market strategies and taking the initiative to drive real revenue outcomes.

Proven project management skills, especially in dynamic startup or scaleup environments

A clear ability to work cross-functionally to achieve business goals–particularly with Product, Go-to-Market, Marketing, and Enablement teams.

A data-centric mindset and ability to set measurable objectivesA versatile player who’s just as comfortable crafting impactful product value stories as they are analyzing competitive research or building product demos.

An excellent storyteller who understands how to tailor a message to meet an audience’s needs

A globally-minded person who enjoys working with a diverse group of international colleagues 

Characteristics:

Empathetic and customer-first mindset; you genuinely care about communicating value for our customers and prospects.

Strategic thinker who can both build and execute hands-on in a fast-paced environment.

Collaborative and highly organized with strong project management skills.

Creative problem solver who thrives on turning ideas into actionable plans.