Lead Product Manager - Fully Remote job
TLDR
Drive innovative user experiences across our core platform while leveraging AI to enhance user interactions and streamline complex workflows.
About the company
Openprovider is an ICANN-accredited domain registrar and technology company founded in 2004 in Rotterdam, Netherlands.We are a fully-remote organisation with more than 100 team members spread across 20+ countries. Remote working means no office, no painful commuting, and no stressful traffic - all you need is yourself, a laptop, and a cup of coffee!
A diverse and inclusive organisation, we support a healthy work/life balance and are constantly looking for new ways to help the well-being of our people. We support a flexible schedule and are 100% performance and result-oriented.
At Openprovider, we're not just a company; we're a mission-driven team dedicated to transforming the domain industry. We believe in providing a trusted digital identity to every business.
Our innovative approach is reshaping the industry from a traditional transactional model to a more customer-centric, subscription-based approach. We pay subscriptions for music, newspapers, and movies - why should domains be any different?
Come join us on our journey to create a trusted digital world.
About the role
We are looking for a Lead Product Manager to own our core web presence platform and user experience. This role drives the systems that power our business: platform infrastructure, payments, APIs, provisioning, internal tools, and especially the interfaces where users actually experience that power.
Your job is to make a complex platform:
Technical: Rock-solid under the hood
CX: Effortless on the surface
Commercially smart throughout
Key responsibilities
Own the core platform: billing, payments, subscriptions, provisioning, APIs, internal tools
Own the experience layer: reseller panel, end-customer panel, and integrations like WHMCS
Build AI-led experiences that guide users, automate tasks, and surface the right upsell at the right moment
Make complex workflows (domains, DNS, email, SSL, and more) feel simple, fast, and hard to break
Improve conversion and monetization across checkout, renewals, and add-ons
Reduce support pain by fixing root causes, not writing better help articles
Partner with engineering, design, commercial, and support
What we are looking for
The ideal PM for this role:Has at least 5-6 years of experience managing complex SaaS solutions
Thinks in systems, not screens, and in outcomes, not features
Has a very strong AI-first mindset and approach
Has built or owned platforms, not just products
Is technically fluent enough to discuss APIs, edge cases, and failure modes
Has deep functional understanding of UX principles, and demonstrable experience in building great UX for SaaS products/platforms
Is commercially sharp. understands how billing logic, packaging, and UX drive revenue
Is comfortable operating in ambiguity and making hard trade-offs (because there will be many)
Has experience with hosting/domains, reseller ecosystems, or tools like WHMCS
If you enjoy turning messy, critical systems into something elegant, scalable, and quietly powerful, we should talk.
What we offer
100% Remote Work
Work from anywhere in the world: we’re a fully remote company with no mandatory office presence.
⏰ Flexible Working Hours
Organize your schedule in a way that works best for you and your productivity.
Generous Time Off
Enjoy 31 working days of PTO, plus 5 company-wide public holidays.
Quarterly & Annual Reviews
Transparent performance conversations with clear opportunities to grow, learn, and progress in your career.
Global Team Culture
Collaborate with open-minded colleagues from 25+ countries in a diverse and inclusive environment.
☕ Regular Online Social Activities
Virtual coffee breaks, online games, meetups, and company gatherings help us stay connected across borders.
Learning & Growth Opportunities
Access internal workshops, cross-team projects, and knowledge-sharing sessions to continuously develop your skills.
Modern Remote Workplace
We are an ISO 27001-certified organization, maintaining high standards of security and professionalism in everything we do.
Tools That Empower You
We provide access to modern collaboration platforms and tools that make remote teamwork smooth and effective.
AI Subscription (Claude)
Get access to advanced AI tools to support your productivity and creativity.
Supportive Environment
We value trust, transparency, and wellbeing, because happy people build better products.
Benefits
Flexible Work Hours
Organize your schedule in a way that works best for you and your productivity.
Supportive Environment
We value trust, transparency, and wellbeing, because happy people build better products.
Paid Time Off
Enjoy 31 working days of PTO, plus 5 company-wide public holidays.
Remote-Friendly
Work from anywhere in the world: we’re a fully remote company with no mandatory office presence.
Openprovider is an ICANN-accredited domain registrar that empowers entrepreneurs, web agencies, and enterprises to establish and manage their digital presence. With a global team operating remotely, we are rapidly transforming the domain registration industry through innovative technology and a user-focused approach.