Lead Product Manager (Engagement)

Local or 100% Remote

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About the role

The Customer Engagement team owns the homeowner experience from application submission through funding — the critical middle of Point's funnel where conversion, speed, and customer experience converge.

As Lead Product Manager, Engagement, you'll own the strategy and execution to increase funded conversion by reducing friction, improving homeowner engagement, and working cross-functionally to deliver a seamless customer journey. You'll partner closely with Marketing to shape the communications homeowners receive throughout their experience with Point.

Your responsibilities

• Define and execute the product roadmap for the post-submission funnel, focused on reducing abandonment, cancellations, and preventable rejections.
• Identify and prioritize conversion gaps across the homeowner journey using cohort-based funnel analysis, rejection/cancellation segmentation, and qualitative customer feedback.
• Design and ship data-informed interventions — such as self-service tools, proactive outreach strategies, and improved product education — to address key drop-off points.
• Reduce time-to-fund by identifying and eliminating bottlenecks in stages the Engage team controls.
• Partner with Marketing on homeowner communications — own the strategy for in-funnel messaging (email, SMS, in-app) that improves product understanding, addresses cost/value concerns, and keeps homeowners engaged.
• Champion homeowner experience quality — ensure speed and efficiency gains don't come at the expense of experience. Use call analysis, NPS, and verbatim feedback to keep the bar high.
• Partner cross-functionally with Engineering, Design, Operations, Underwriting, Marketing, and Data Science to ship improvements and build shared understanding of funnel health.
• Instrument and measure rigorously — define success metrics, run experiments, and build dashboards that make conversion performance visible to the org.

About you

• 7+ years of product management and or related experience, with at least 2 years in fintech, mortgage/lending, or a funnel-intensive consumer product.
• Proven track record of improving conversion in complex, multi-stage funnels with a mix of user-initiated and system-initiated outcomes.
• Experience shaping customer-facing communications — you've partnered with marketing or growth teams on messaging strategies, lifecycle campaigns, or product education content that moved conversion metrics.
• Strong analytical skills: comfortable with cohort analysis, A/B testing, and SQL. You form hypotheses and test them.
• Deep empathy for customers — you read verbatims, listen to calls, and let qualitative signal sharpen your quantitative intuition.
• Experience with operational products where you've worked alongside ops teams, account managers, or agents and understand the interplay between tooling and human workflows.
• Ability to ship quickly and iterate in a growth-stage environment. Comfortable with ambiguity and making high-quality decisions with imperfect data.
• Excellent communication — you write clearly, present persuasively, and build alignment across engineering, design, marketing, ops, and leadership.

Our benefits 

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. 
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. 
• Financial wellness:  We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. 
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary):

• Tier 1 | San Francisco Bay Area, New York, and Seattle | $211,850 - $234,150
• Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $190,950 - $211,050
• Tier 3 | All other US metro areas | $181,450 - $200,550

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.