UserGems is an AI platform that helps sales and marketing teams double their pipeline impact with the same team. Our AI agent (Gem-E) captures buying signals and your CRM data to identify who to target, when, and why, drafting highly personalized and impactful outreach that results in higher conversion.
UserGems has generated $4 Billion in pipeline and over $950 Million in revenue for hundreds of start-ups and public companies. Companies like Mimecast, UserTesting, SAP LeanIX see more than 15X ROI in closed won revenue from UserGems.
UserGems is the AI Command Center for Signals, Outbound, and ABM. One place for all your signals, scoring, agentic workflows, and AI agents to run every Outbound play and ABM program. Powered by best-in-class data accuracy, AI contextual reasoning, and deep customizability. In short: UserGems is your GTM brain.
Why this role exists
We’re building an AI-first, agentic product and we need a senior designer who can take workflows from messy to obvious. This is a hands-on role with full ownership across UX and UI. You’ll lead design end-to-end, partner tightly with Product and Engineering, talk to customers often, and ship improvements weekly.
What you will do
- Own end-to-end product design across our core experiences: signals-to-action, scoring, agentic workflows, AI-assisted messaging, reporting, configuration, and dense data UI.
- Drive discovery and research: run customer interviews, usability tests, and rapid validation; synthesize insights into clear product direction.
- Prototype fast: explore multiple directions quickly, validate with users, and de-risk before engineering commits.
- Ship weekly: work closely with Product and Engineering to scope, trade-offs, and deliver high-quality experiences at startup pace.
- Build and evolve the design system in Figma: tokens, components, patterns, interaction standards, accessibility, and usage guidance.
- Raise the bar on craft: visual polish, interaction details, microcopy, and predictable UX across a complex product surface area.
- Help define our AI product UX: how the agent behaves, how users steer it, where we show confidence or uncertainty, and how we keep users in control.
What you bring
- 5+ years designing digital products (B2B SaaS strongly preferred).
- A portfolio showing shipped work with clear thinking, constraints, trade-offs, and outcomes.
- Strong UX fundamentals: problem framing, flows, IA, research, testing, iteration.
- Strong UI craft for information-rich products: hierarchy, density, typography, layout systems, component discipline.
- Comfort designing AI-assisted and agentic workflows (or a strong point of view on how to do it well).
- Confidence operating as the primary designer: setting standards, creating clarity, and pushing quality without heavy process.
- Excellent communication in English, written and spoken.
How we work across time zones
Europe-friendly hours with thoughtful overlap. Mornings are great for deep work and EU collaboration. Late afternoons are used for leadership syncs, Sales/CS touchpoints, and many customer interviews with US-based users. We plan calendars to keep the cadence sustainable.
Compensation:
~100k € (commensurate on seniority and experience)
Please include the following with your application:
- LinkedIn profile link
- Portfolio link
Why you should join:
- You’ll be part of a fast-growing startup as it scales from 60 employees to 100+
-
Customers love us! (see our Customers page and G2 Reviews). They see ROI in Closed Won revenue generated
- Employees love us! (see our Glassdoor & RepVue page)
- We're a remote-first company with employees across the Americas and Europe
- We have weekly standups, virtual happy hours, and in-person off-sites around the world so that everyone stays connected
- We are customer-focused and data-driven in everything we do
- We value individual differences in the workforce and strive to make everyone feel welcomed and accepted, regardless of their skin color, gender, or sexual orientation
- We offer a competitive salary and benefits
