Lead Operator - Victoria, London

Neko Health is a Swedish healthcare technology company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Neko's vision is to shift healthcare from reactive treatment toward preventative health and early detection. This requires completely reimagining the patient's experience and incorporating the latest advances in sensors and AI. Neko Health has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is convenient and affordable for the public. The company is based in Stockholm, offering the Neko Body Scan experience at locations in Stockholm, London and Manchester, with over 500 employees.   Job Title: Lead Operator Hiring manager: Clinic Area Manager Location: Neko Health Victoria, London, United Kingdom.  Hours: Full-time, five days per week, 4 days on management activity this will be in the clinic, 1 day on service provision.  Salary: To be discussed in interviews  Applications close on Monday 12th January 2026   Key Management Responsibilities:

Line management of clinic operators

Performing regular 121s and sit ins with clinic operators

Recruitment of clinic staff

Cascading and implementing changes to practice

Ensuring compliance with Clinical SOPs and protocols

Monitoring KPIs

Overseeing incident reporting and risk management

Reviewing the quality of medical care provided

Providing feedback to operators on the quality of their medical care

Monitoring and feeding back on rebooking rate and customer satisfaction

Manage operator staffing to ensure 100% uptime

Work closely with the Clinical Site Manager to run the clinic

Key Service Provision Responsibilities:

Conduct thorough Neko Health scan on members

Provide world class hospitality care when engaging with members

Demonstrate precise phlebotomy skills

Work calmly under pressure when encountering tech issues

Pay high attention to hygiene and cleanliness

Ensure inventory stock is maintained at an appropriate level

Contribute to clinical quality improvement activity

Collaborate with teams across Neko to develop and improve our technology

To work flexibility, and to adapt and update your skills as the role requires

Qualifications:

Nursing of Biomedical Science degree

Significant experience working independently as a nurse

Strong understanding of health screening and diagnostic procedures

Excellent communication and interpersonal skills

Commitment to evidence-based practice and continuous learning

Prior team management experience is a plus