Daniels Health is searching for a customer service-oriented individual to join us as a Lead Field Service Representative. This position is responsible for assisting the Field Service Supervisor with day-to-day supervision of 5 representatives. This includes backfilling for any customer locations and managing the inspection and servicing of all products within an assigned hospital and providing management support to the field service representatives as needed.
The Lead Field Service Representative will team up daily with the Field Service Supervisor, drivers, operations personnel, sales teams, and corporate support staff to deliver Daniels quality service to our customers.
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What will your job inolve?
Traveling to applicable service sites everyday, rotating between 5 hospitals
Backfilling for field service representatives:
Arrives on-time at facility in Daniels-appropriate uniform and checks in with EVS staff on arrival/departure. Checks in and out of shifts using our time tracking software
Ensures staging area is neat and orderly and all delivery equipment is in working order
Checks and services containers throughout hospital according to Daily Service Schedule
Exchanges containers, loads transporters with full containers, and transports full containers to storage area to replace cart with empty containers
Stays in consistent communication with field service supervisor on quality of containers, issues, and status of service schedule
Periodically communicates with nurses, nurse managers, environmental services mangers, and other stakeholder regarding current needs
Lifting containers weighing up to 40 lbs
Pushing / pulling wheeled transporters and/or palletized product up to approximately 300 lbs
Providing management support for field service representatives including but not limited to:
Addresses and resolves concerns
Evaluates service and provides training as needed for field service representatives
Provides clinical staff training for standard and premium accounts
Is readily available for servicing emergencies state-wide
Shadows representatives as needed to ensure quality service
Performing waste audits as needed
Leads and/or assists with customer installs
What are we looking for?
Personal transportation to multiple Hospitals!!
Can-do attitude – someone who is committed to the schedule and success of their team
1 + years of previous lead experience is preferred
Previous experience in a labor-intensive role
Excellent organization and problem solving skills
Ability to manage a wide variety of activities at the same time
Ability to plan, analyze and challenge team
Delivering an integral service to healthcare, this is a hands-on field service role carried out within a hospital setting and will include heavy lifting!!
Why work for us?
Job stability – as an essential service to healthcare we are non-seasonal and recession proof
Consistent work hours – Monday – Friday (5AM to 3PM)
Benefits – Full time roles are provided benefits, sick leave and vacation leave from day one!!
Permanent position – This is a Full-time permanent role of 40 hours per week!
Competitive salary – This position is offering a rate of $25.00 to $28.00 per hour!
Who are we?
We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
