Lead Hand - Niagara Region Transit

Voyago is hiring a Full-Time Lead Hand for our On-Demand Transit Service in the Niagara Region!

At Voyago, we’re proud to be an Employer Brand of Choice in the transportation industry. Our mission is simple: to be your best career choice by building lasting relationships grounded in trust, respect, and opportunity.

We don’t just say it — our employees agree. Through our annual engagement survey, Voyago has once again been recognized as a Great Place to Work®.

Here’s what our employees have shared:

• 84% agree Voyago is a physically safe place to work
• 80% agree they can be themselves at Voyago
• 81% agree management keeps them well informed

Being Great Place to Work® Certified reflects our commitment to employee happiness, engagement, and transparent communication.

About the Role

Reporting to the Transit Operations Supervisor, the Lead Hand is responsible for supporting daily transit operations while assisting the Supervisor with operational coordination.

This role involves a combination of on-road and office-based responsibilities, including:

• Assisting with daily operations and service continuity
• Coordinating vehicle switch-outs
• Supporting operational needs during scheduled driving shifts
• Performing administrative duties related to transit operations
• Using multiple computer platforms, including payroll systems, internal reporting tools, and scheduling software

The ideal candidate is adaptable, organized, and comfortable working across different areas of transit operations in a fast-paced environment.

Your Role

• Oversee fleet maintenance and on-road fleet coverage
• Maintain paperwork (i.e., timesheets, vacations, fleet reports)
• Act as a liaison for third party vendors
• Perform daily circle checks on spare vehicles and are prepared to switch off broken down vehicles or complete a run-on last-minute notice
• Immediately report and document all injuries, collisions or property damage that occurs
• Perform safety blitzes or road observations on drivers at the direction of the Operations Supervisor
• Immediate point of contact for resolutions of issues affecting daily operations or escalate to Supervisor level if needed
• Assist with issues involving IT equipment such as tablets and smart card readers
• Available to assist with other duties as outlined by Transit Supervisor

Hourly Rate: $21.00/hour Please note this is a unionized position.

Shift Details: Monday to Friday, 3:00pm-11:30pm

Requirements

Your Profile

• You have a high school diploma or equivalent
• You possess a high proficiency in typing and computer skills, including the Microsoft Office Suite (Excel, Word, Outlook, etc.)
• You possess proven leadership experience
• You are an active listener with sound judgement
• You possess general knowledge of vehicle maintenance & requirements
• You possess a valid G class driver's license
• You possess a clean drivers abstract
• You possess a clean criminal record search
• You have excellent customer service experience
• You are highly organized with strong communications skills
• You are an effective problem solver
• You are detail-oriented

Your Location

By joining the Voyago Transit team in the Niagara Region, you’ll find:

• Employee and Family Assistance Program
• Employee Referral Bonus
• Great company culture
• Award Winning
• Growth oriented company
• Subsidiary of Global Transportation Provider (Transdev)
• Employee recognition

Benefits

The Perks

• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.

• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.