Lead for Headquarters IT Support

Position Type: Contract (Bid – Contingent on Award)

Position Overview

This position is part of a contract bid and is contingent upon contract award. The Lead for Headquarters IT Support will be responsible for coordinating and managing desktop IT support services for U.S. Networks and Mission Partner Environments. Support will be provided to senior staff members and users across geographically dispersed locations, working with multiple service providers to ensure consistent and reliable IT support.

Key Responsibilities

• Coordinate desktop IT support services across U.S. Networks and Mission Partner Environments
• Provide and oversee IT support for senior staff members
• Manage helpdesk operations supporting large, distributed user environments
• Coordinate support across multiple locations and service providers
• Ensure timely resolution of desktop and end-user IT issues
• Maintain compliance with applicable DoD IT and security requirements

Required Qualifications

• 3–5 years of experience managing helpdesk support for organizations with 1,000+ personnel
• IAT Level III certification as defined by DoD 8570.01-M / DoD 8140
• Active Secret security clearance

Preferred Qualifications

• Prior experience providing IT support within military facilities