Lead, Employee Lifecycle Services

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit, and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes the majority of the POS transactions in Nigeria.

About the role

The Lead, Employee Lifecycle Services owns the end-to-end experience of how employees join, transition, and exit Moniepoint.

You’ll design and manage processes that ensure every new hire is welcomed, equipped, and productive quickly, and every departing employee exits with clarity, respect, and compliance. You’ll collaborate closely with Talent Acquisition, IT, Finance, Compliance, and HRBPs to ensure that every onboarding and offboarding experience is consistent, efficient, and aligned with Moniepoint’s values and standards. Your work ensures operational discipline behind the scenes — but what people see is a frictionless, warm, and professional journey that defines what it means to work at Moniepoint.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

Duties & Responsibilities

• Set the vision and roadmap for all Employee Lifecycle Services pillars — onboarding, offboarding, and transition management — ensuring seamless experiences across all Moniepoint entities
• Lead and develop a team responsible for delivering consistent, efficient, and compliant lifecycle processes across geographies
• Partner with the Head of People Operations, PBPs, centres of excellence and cross functional teams to ensure readiness, smooth transitions, and process alignment
• Standardize and scale onboarding and offboarding frameworks, leveraging technology and automation to reduce manual effort and improve accuracy.
• Oversee the design and continuous improvement of employee lifecycle workflows, templates, and documentation for efficiency, compliance, and scalability.
• Ensure all onboarding and offboarding activities comply with internal governance, data protection laws, and local labor regulations.
• Track and analyze lifecycle data to identify trends, measure operational performance, and inform improvements to the overall employee experience
• Act as a trusted operational advisor to People leaders on process design, service delivery standards, and experience optimization.
• Foster a culture of service excellence — ensuring employees feel welcomed, supported, and respected at every transition point.
• Experience in fintech, banking, or other regulated industries.
• Familiarity with employment compliance requirements across African or global markets.
• Demonstrated success implementing HR process automation or digitization initiatives.

Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Certification in People management, such as aPHRi or PHRI, is preferred.
• 5–7 years of HR or People Operations experience, with strong exposure to onboarding and offboarding processes.
• Proven ability to design, document, and optimize operational processes.
• Experience working across multiple countries or entities, preferably in a high-growth, fast-paced organization
• Working knowledge of HR systems and automation tools (e.g., BambooHR, Workday, SAP, Deel).
• Strong interpersonal and communication skills, including the ability to build relationships with a wide range of stakeholders.
• Excellent organizational and time management skills, with the ability to manage multiple priorities and deadlines.
• Knowledge of employment laws and regulations,