Lead Dynamics Architect (CRM Consultant)

Ardanis is seeking a highly experienced Senior Dynamics 365 CE Solution Architect / CRM Consultant to lead a technical discovery and proposal engagement. The role focuses on assessing a complex, heavily customised D365 CE environment, including architecture, integrations, data model, automation processes, and DevOps pipelines. The engagement will produce a comprehensive technical assessment, actionable short-term stabilisation measures, and a roadmap for simplification, optimisation, and long-term sustainability, potentially leading to a larger-scale transformation project.

Responsibilities:

• Evaluate the current Dynamics 365 CE architecture, customizations, entity model, and configuration.
• Identify sources of complexity, performance bottlenecks, and fragility.
• Recommend strategies to simplify the architecture, reduce technical debt, and leverage D365 out-of-the-box capabilities.
• Analyse existing integrations, including Dataverse OData APIs, Outbound Event Messages, and Enterprise Service Bus (ESB).
• Review data flows, data reconciliation challenges, and environment promotion processes.
• Propose robust data governance and integration patterns, supporting scalability and real-time operations.
• Assess current Azure DevOps pipelines, multi-environment deployment practices (Sandbox, Development, Test, UAT, Production).
• Identify inefficiencies in release management and promotion of test/production data.
• Recommend automation improvements to enhance deployment reliability and reduce manual steps.
• Review the existing managed service framework, identifying constraints in agility, accountability, and value delivery.
• Recommend future support models: hybrid, self-service, or optimised managed service.
• Produce a concise but detailed findings and recommendations report.
• Provide a short-term stabilisation plan to reduce operational risk.
• Define medium-term architecture simplification and process optimisation roadmap.
• Deliver options for future operating and service models, including indicative costs, benefits, and resource requirements.
• Prepare a proposal for next-phase implementation, highlighting scope, technical approach, and risk mitigation strategies.

Requirements

• Senior-level expertise in Dynamics 365 Customer Engagement (Sales Enterprise module)
• Strong experience with integration technologies: Dataverse APIs, ESB messaging, web services, and external system connectors.
• Deep knowledge of Azure DevOps, CI/CD pipelines, and multi-environment deployment strategies.
• Proven experience in CRM architecture rationalisation, simplification, and modernisation initiatives.
• Experience assessing managed service models, including governance, SLAs, and support optimisation.
• Advanced problem-solving, technical consulting, and stakeholder communication skills.
• Ability to translate complex technical findings into actionable business recommendations.
• Strong understanding of data modelling, reconciliation, and automation in enterprise CRM contexts.
• Comfortable operating in a fast-paced discovery phase with tight deadlines (2–3 weeks).
• Proactive, independent, and able to drive alignment across internal and external teams.

This role is ideal for a highly technical Senior CRM Architect / Dynamics 365 CE Specialist who thrives in complex, heavily customised environments, can rapidly identify opportunities for optimisation, and deliver a strategic, actionable, and technically robust roadmap within a short-term discovery window.

Benefits

We’re a consultancy that values expertise, autonomy, and collaboration. You’ll be surrounded by experienced professionals who care about the quality of their work and the impact it has on clients. We offer flexibility, challenging projects, and the chance to influence how we architect and deliver modern Microsoft solutions across Europe.