About Us

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

The Role

Ada is seeking a Creative Team Lead, who will be responsible for defining our visual expression, driving brand consistency across all channels, and managing the creation of high-impact marketing assets (web, social, email, visuals, videos, events).

Responsibilities

Creative Execution: Inspire a positive, creative culture by projecting a sense of ownership that elevates the standards and quality of all work achieved by the Creative Team.
Team Leadership & Mentorship: Lead, mentor, and develop a multidisciplinary creative team (designer(s), web developer(s), video production).
Individual Contribution: Develop and produce a variety of marketing materials such as ebooks, brochures, ads, landing pages, infographics, events, presentations, social graphics, videos, and more.
Executive Engagement: Work closely with the CEO and other executives to craft unique stories and content.
Project Management: Oversee the full creative lifecycle—from concept to completion—managing workflows, timelines, and priorities. Proactively communicate status with recipients.
Cross-Functional Collaboration: Collaborate with the marketing teams and other teams across the organization to drive up standards of design and creativity.
Brand Governance: Ensure adherence to brand guidelines across all platforms and touchpoints.
Resource & Budget Management: Allocate resources effectively, manage budget, and forecast accurately.
Performance Analysis: Monitor and analyze creative campaign performance to optimize impact and ROI.
AI & Innovation: Regularly identify AI technologies to continuously drive new ideas, significant productivity and efficiency gains.

About You

Experience: 5+ years in a senior creative role, with 2–3 years of experience leading or managing creative teams, preferably in B2B SaaS or technology.
Portfolio: A strong portfolio showcasing brand identity, digital marketing campaigns, and B2B-focused creative work.
Tools: Expertise in Adobe Creative Suite, Figma, and proficiency in project management tools (e.g., Asana, Jira, Monday.com).
Communication: Exceptional leadership and communication skills to present ideas to senior leadership and stakeholders.
Mindset: Ability to balance strategic vision with hands-on, high-quality execution.
Technical Familiarity: Understanding of web building platforms (Sanity, Hubspot), basic coding constraints.

Compensation: $120,000 - $140,000 CAD

Pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law. #LI-NS1

Please include a portfolio with your application, showcasing executive-level presentation decks and UX design work.

Benefits & Perks

At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:

Benefits

Unlimited Vacation: Recharge when you need to.
Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
Employee & Family Assistance Plan: Resources to support you and your loved ones.

Perks

Flexible Work Schedule: Balance your work and personal life.
Remote-First, In-Person Friendly: Options to work from home or at our local hub.
Learning & Development Budget: Invest in your long-term growth goals and skills.
Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
Hands-On with LLMs: Enhance your expertise in leveraging large language models.
A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

The above Benefits and Perks only apply to full-time, permanent employees.

As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.

Lead, Creative

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