Lead - Corporate Technology

About us

WeWork India is one of India’s leading flexible workspace operators – ‘Great Place To Work’ certified (Nov 2024 – Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes.

Since its inception in India in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions.

At WeWork India, we’re driven by collaboration, creativity, and a shared vision to redefine the future of work. If you're looking to be part of a dynamic, fast-growing organisation that values talent and fosters growth, join us and build your future with WeWork India.

For more information, please visit our website https://wework.co.in/

About the Role

The Lead – Corporate Technology will be a key member of the CorpTech team, responsible for managing and optimizing the end-to-end employee technology lifecycle at WeWork India. This role will oversee onboarding and offboarding workflows, enterprise application management, hardware/software asset governance, automation initiatives, and deployment of essential tools that ensure seamless operational efficiency for all WeWork employees.

This position requires a hands-on technical leader with strong experience across device management, MDM, enterprise tools, and ITSM platforms, along with the ability to lead deployments and technology projects in a fast-paced environment.

Roles and Responsibilities

Employee Lifecycle Management

• Lead and manage the complete New Hire Onboarding (NHO) and Offboarding processes.

• Ensure timely provisioning and deprovisioning of accounts, devices, and enterprise applications.

• Work closely with cross-functional teams (People team) to ensure smooth and secure lifecycle transitions.

Service Desk Operations

• Act as the first level of escalation for the Service Desk team.

• Provide guidance to resolve complex incidents, requests, and operational challenges.

• Drive improvements in ticket resolution, documentation, and service delivery workflows.

Asset Management & Automation

• Oversee end-to-end hardware and software asset management.

• Utilize asset management tools such as Freshservice to maintain accurate inventory and lifecycle data.

• Implement automation within ITSM tools to streamline requests, approvals, and operational tasks.

Device & Endpoint Management

• Manage Apple devices through JAMF, including policy deployment, configuration, patch management, and security compliance.

• Manage Windows devices  using MDM tools such as ManageEngine, ensuring policies and security patches are deployed effectively.

• Develop and maintain standard operating environments (SOE) and compliance frameworks for all devices.

Enterprise Application & Cloud Management

• Hands-on management of Google Workspace, including user provisioning, group policies, security configurations.

• Knowledge of Google Cloud Platform (GCP) is an added advantage

• Working knowledge of AWS environments (EC2, IAM, S3, basic networking).

• Experience with the Okta platform is an added advantage.

Project & Deployment Leadership

• Lead technology deployments, rollouts, and upgrades across the organization.

• Drive cross-functional IT initiatives, ensuring timely execution and alignment with business needs.

• Develop project documentation, timelines, and stakeholder updates.

ITSM & Process Excellence

• Prior experience working with ITSM platforms; Freshservice experience is highly preferred.

• Contribute to process standardization, documentation, and operational excellence within CorpTech.

• Drive continuous improvement through data-driven insights and feedback.

Experience and Qualifications

• 6–8 years of experience in Corporate IT / Technology Operations, with at least 2–3 years in a lead role.

• Indepth Knowledge on Mac and Windows operating systems

• Strong expertise in JAMF, MDM (ManageEngine or similar), Google Workspace, and ITSM platforms.

• Good understanding of identity management (Okta preferred).

• Excellent communication, stakeholder management abilities.

• Experience working in a fast-paced environment with strong ownership and problem-solving capabilities.

• Highly proficient in managing & troubleshooting Windows 11 & macOS platforms.

• Certification in JAMF, MDM, or Google Workspace admin (preferred but not mandatory).

• Experience in implementing automation within IT workflows.

• Familiarity with iOS/Android OS

• Strong documentation and process-definition skills.

• Ability to guide junior team members and influence cross-functional technology decisions.

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that  you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.