What We’re Looking For:
Meltwater, a global Software-as-a-Service (SaaS) company, is seeking a Content Engineering Team Lead to join our Content Support team in Hyderabad. Content Support plays a critical role in expanding and maintaining editorial content and Media Relations data, with a strong focus on quality, customer satisfaction, and operational excellence.
As a Team Lead, you will act as the primary point of contact for your team, driving performance, technical quality, and continuous improvement. You’ll be part of a highly collaborative, global organization and work closely with cross-functional teams to ensure high-quality content flows seamlessly into the Meltwater product. We’re looking for someone who thrives in a fast-paced environment, brings a positive, solution-oriented mindset, and is passionate about mentoring and building high-performing teams.
At Meltwater, we value diverse perspectives and backgrounds. We’re committed to building an inclusive workplace and encourage candidates from all walks of life to apply.
What You'll Do:
- Lead, mentor, and manage a team of approximately 10 Content Engineers, ensuring high-quality delivery, performance consistency, and ongoing skill development
- Own and execute regular audits of Content Engineer work, including crawler configurations, XPath/Regex accuracy, data quality, and content coverage.
- Actively support hiring, onboarding, and training of new team members in alignment with Meltwater standards and culture.
- Conduct continuous performance assessments, providing clear feedback, coaching, and development plans.
- Serve as the primary technical escalation point for complex crawling, extraction, and data-quality issues.
- Provide hands-on guidance in advanced problem-solving, including website analysis, source inspection, and debugging extraction logic.
- Collaborate with Engineering, Product, and QA teams to share audit insights and production learnings, contributing to tooling and process improvements.
- Oversee resolution of escalated, customer-impacting issues with a focus on accuracy, timeliness, and customer satisfaction.
- Analyze team metrics, audit results, and operational trends to drive improvements in efficiency, quality, and reliability.
- Foster a high-trust, inclusive team environment that encourages ownership, accountability, and knowledge sharing.
What You'll Bring:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience managing and mentoring teams of 10 or more members.
- Strong written and verbal communication skills in English, with the ability to explain technical concepts clearly.
- Strong hands-on knowledge of HTML, CSS, and DOM structures.
- Solid understanding of XPath and Regular Expressions, including auditing and validating complex extraction logic.
- Working knowledge of HTTP concepts such as status codes, redirects, authentication, and headers.
- Practical experience using SQL for data validation, analysis, and troubleshooting.
- Familiarity with JavaScript and dynamic content behavior.
- Strong analytical skills, attention to detail, and ownership of quality outcomes.
- Ability to adapt and perform effectively in a fast-paced, evolving technical environment.
Preferred Qualifications
- 1–2+ years of experience in a team lead or people management role within a technical or content engineering environment, with 8+ years of overall experience.
- Experience auditing or reviewing web crawling, scraping, or data extraction workflows.
- Understanding of software engineering processes and collaboration within complex
technical ecosystems.
- Familiarity with APIs, log analysis, and diagnosing ambiguous technical issues.
- Exposure to Python or other scripting languages is a plus.
- Experience using spreadsheets (Excel or similar) for data validation, reporting, and analysis.
- Ability to manage multiple priorities while maintaining high-quality standards.
- Strong people-management skills with a focus on coaching and development.
- Passion for continuous learning, mentoring, and professional growth.
- Strong alignment with Meltwater’s values of excellence, transparency, and collaboration.
What We Offer:
- Enjoy flexible paid time off options for enhanced work-life balance.
- Comprehensive health insurance tailored for you.
- Employee assistance programs cover mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work: Hitec City, Hyderabad
When You'll Join: As Per Offer Letter
Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen.
Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.
We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater, Inspired by innovation, powered by people.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
