Role: Lead Consultant
Basis - Full Time
Position - Permanent
Reports to - COO
Location - Flexible (UK Only)
We are the marketing automation experts for Salesforce and HubSpot. As a small business of 20 people, we are a close-knit team, and everyone plays an important role in pushing the business forward. This is an exciting opportunity to take ownership of some of our projects and support our Delivery function, whilst driving the next stage of our growth.
Purpose of the Role
The Lead Consultant is the strategic owner of a portfolio of client accounts. This role exists to ensure long-term client success, strong renewal confidence, and effective project delivery.
This position is uniquely hybrid, as it is focused on a blend of execution and account strategy, while orchestrating delivery through the wider team of consultants.
The role is critical in scaling MarCloud’s Land & Expand model - turning delivery into long‑term partnerships.
Key Outcomes (What Success Looks Like)
- Client Success: Clients achieve clearly defined business outcomes and see measurable value from MarCloud’s services.
- Renewal Confidence: Renewals are predictable and proactive
- Account Growth: Expansion opportunities are identified, shaped, and converted through structured account planning.
Core Responsibilities
1. Account Ownership & Customer Success
- Act as the primary strategic partner and escalation point for assigned client accounts.
- Own the client relationship across stakeholders, ensuring alignment on goals, outcomes, and success measures.
- Translate business objectives into a clear, prioritised roadmap.
- Maintain strong client satisfaction through expectation management, transparency, and regular communication.
2. Renewal & Expansion (Land & Expand)
- Own commercial health across accounts, including renewal planning and expansion strategy.
- Proactively identify upsell and cross‑sell opportunities based on usage patterns, delivery insights, and stakeholder signals.
- Run a structured cadence of monthly account narratives and quarterly business reviews
- Partner with Sales to convert qualified opportunities into signed agreements.
3. Strategic Account Planning & Governance
- Define account priorities
- Lead stakeholder mapping and engagement planning.
- Own escalation decisions relating to scope, budget, timelines, and expectations.
4. Orchestration of Delivery
- Work closely with Delivery Consultants, Solutions Consultants, and PMs to ensure high‑quality outcomes.
- Delegate day‑to‑day execution where required, while retaining accountability for success.
- Remove blockers, align stakeholders, and make fast, informed decisions.
- Ensure delivery work is always in line with the account roadmap and commercial goals.
Skills & Experience
Essential
- Proven experience in account management, customer success, or principal‑level consulting roles
- Strong commercial acumen
- Excellent stakeholder management skills, including senior client leadership
- Experience working within Salesforce or HubSpot, and CRM ecosystems
- Ability to translate delivery activity into business value narratives
- Strong execution skills for QBRs, roadmap sessions, and strategic workshops
Desirable
- Background in consultancy or professional services environments
- Experience with retainer‑based delivery models
- Salesforce, HubSpot, or related certifications
- Experience working closely with Sales teams on complex deals
What We Offer
- Competitive salary and bonus scheme, inc. commission on all renewals and upsell opportunities
- Share option scheme
- 5% pension match
- Private healthcare
- Tiered holiday policy and birthdays off
- Certification and training budget
- High visibility and influence within a growing consultancy
