Manage and guide a Cloud Support team while fostering relationships and ensuring technical excellence in supporting Strategy's Business Intelligence products.
We are looking for an exceptional Lead – Cloud Support to manage and guide a team of 5-6 Cloud Support Engineers. The team will provide technical support for a suite of Strategy products, including our Business Intelligence product suite, Cloud platform, and underlying technologies. In this role, you will focus on team management, handling escalations, creating processes, and supporting the growth of our Strategy Community while continuing to deepen your product knowledge to ensure the delivery of outstanding service.
To thrive in this position, you must be passionate about technology, excel in challenging situations, and possess a strong desire to help others succeed.
Responsibilities:
Lead and manage a team of 5-6 Cloud Support Engineers tasked with supporting clients on Strategy’s Business Intelligence product suite, Cloud platform, and related technologies.
Build and maintain strong relationships with customers, partners, and internal stakeholders through high-quality interactions during customer project development and production system maintenance.
Identify creative and sophisticated solutions to complex or high-priority issues reported while using Strategy’s product suite by leveraging analytical expertise and strong troubleshooting skills.
Collaborate and communicate effectively with peers, internal application teams, and software development teams to ensure seamless support.
Prioritize and relay product defects and enhancement requests to Engineering teams in a clear and efficient manner.
Create and contribute to customer-facing technical documentation and product knowledge addendums to support the growth of the Strategy Community.
Engage in personal and professional development by participating in internal development programs aimed at enhancing skills and performance.
Foster effective teamwork within a collaborative, fast-paced environment aligned toward shared goals.
Qualifications:
Master’s or Bachelor’s degree in a technical field such as Engineering, Physics, Mathematics, Computer Science, or equivalent.
Proficiency in Python, REST API, Java, SQL, HTML, or XML/XSL technologies.
Strong knowledge of Windows/Linux system administration.
Minimum of 4 years of hands-on experience with the MicroStrategy platform (as an Administrator or Developer).
Ability to work EMEA hours (12:30 PM to 9:30 PM IST).
Excellent analytical and troubleshooting skills, with proven problem-solving capabilities.
Exceptional time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities in high-pressure situations.
Outstanding oral and written communication skills in English.
Willingness to work from our Pune office 5 days a week.
Preferred Qualifications:
Cloud certifications (AWS, Azure, Google Cloud).
Additional Information
The recruitment process includes online assessments as a first step. We send them via e-mail, please check also your SPAM folder.
MicroStrategy develops cutting-edge enterprise analytics and mobility software that empowers organizations to become intelligent enterprises through data-driven innovation. We cater to businesses looking to transform their operations and decision-making processes, and we're distinctively leading the charge in integrating Bitcoin into treasury strategies, reshaping the financial landscape.
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