NOTE: THIS JOB POSTING IS TO FILL MULTIPLE OPEN LEAD ADMIN POSITIONS: 1. HONDA, 2. TOYOTA, 3. VOLKSWAGEN, 4. NISSAN, AND 5. VOLVO, PORSCHE, JAGUAR LAND ROVER (JLR).
Position Purpose:
As a Lead Admin, you will be responsible to oversee the functionality of a workgroup by providing guidance and instruction.
What You Will Be Doing
- Serve as an OEM subject matter expert
- Lead a team of Warranty Administrators
- Maintain OEM training and/or certification if applicable
- Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp
- Facilitate team meetings
- Participate in Sales calls and Kickoff meetings
- Demonstrate a service culture that prioritizes customer satisfaction
- Model, train, and coach expectations to deliver the service standard
- Participate in interviewing and selecting talent
- Reviewing, developing, and evaluating talent
- Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach on critical behaviors)
- Serve as second-tier support for client escalations from Warranty Administrators
- Scheduling Warranty Administrators and ensuring there is coverage/back-up
- Keep the team motivated
- Review each admin’s accounts on a weekly basis
- Verifying EOM billing
- Proactively coach employees as needed
Requirements
What You Need for This Position
- Prior experience as a Warranty Administrator
- A passion for people
- Strong communication skills and professional writing skills
- A desire to find solutions
- Strong sense of self awareness and people management skills
- Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software
Nice to Have
- Previous management or leadership experience
Benefits
- As a valued employee, you will be able to enroll in benefits immediately upon hire that takes effect the first day of the month following your start date
- You get to enjoy 10 days of Paid Time Off per year
- We also recognize 10 major holidays per year
- Lastly, you will receive a monthly stipend of $100 to offset the expenses for your home workspace including high-speed internet and use of personal phone
