L&D TECH SPECIALIST (AI Enablement) — NAIROBI HUB

AI overview

Deploy, maintain, and optimize AI learning curriculum while coaching leaders on AI adoption and integrating learning technologies to enhance operational efficiency.

The L&D Tech Specialist is responsible for deploying, maintaining, and optimizing DDD’s new AI learning curriculum across leadership, HR, and operations.
You will ensure seamless integration between LMS, GPT-based tools, HRIS, and operational workflows, while coaching leaders to adopt AI in everyday processes.

If you love building, fixing, teaching, and scaling systems AND you enjoy being the go-to technical brain behind L&D, keep reading.

1. AI Curriculum Delivery & Learning Technology Integration

  • Deploy and manage AI curriculum for Team Leaders, HR, and support functions.

  • Oversee technical setup, versioning, and rollout of all AI learning modules.

  • Integrate learning content across various workflows.

  • Diagnose, troubleshoot, and optimize learning technology issues.

2. AI Adoption Coaching for Leaders & Operations

  • Train and coach Ops leaders on AI usage across various departments for daily operations.

  • Provide hands-on support to drive AI-enabled decision-making and performance.

  • Convert operational use-cases into learning workflows that reinforce new behaviors.

3. Systems Workflow & Data Integrity

  • Configure and maintain various system connections

  • Own learning analytics dashboards, adoption metrics, and data quality.

  • Collaborate with HRIS and IT to ensure compliance, security, and data integrity.

4. Stakeholder & Program Management

  • Align tech-driven learning initiatives with business priorities.

  • Advise L&D Lead on emerging automation tools.

  • Localize global solutions to fit Africa's operational context.

Required

  • Diploma/Bachelor’s in IT, Computer Science, Learning Technologies, or Business with strong tech aptitude.

  • Hands-on experience with LMS, HRIS, automation systems, or digital learning tools.

  • Ability to coach non-technical users with patience and clarity.

  • Strong analytical, troubleshooting, and systems-thinking capability.

Preferred

  • Familiarity with generative AI tools, prompt engineering, or automation workflows

About Digital Divide Data (DDD)Digital Divide Data (DDD) is a US-based non-profit, mission-driven enterprise with the goal of using technology and digital skills to bridge the divide between economically and socially marginalized youth and employment opportunities that lead to a sustainable and viable future. DDD identifies talented but underserved youth in Africa and Asia (Kenya, Cambodia, and Laos are the main centers) to enter formal employment, undergo professional training and skills development, and pursue tertiary education. Our headquarters are in New York, and we have over 1,500 employees across our operations in Kenya, Cambodia, and Laos.Purpose of the roleThe Linguist performs quality translation, copy edit tasks, and on-demand video tasks, and ensures that the work is performed at a satisfactorily high standard within the specified deadlines and quality level; ensures that the Language Process is being followed when executing all tasks.

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