L&D Consultant

Who We Are

Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe.

Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.

What We're Looking For

Cross River Bank is seeking an experienced L&D Consultant to partner with our Talent Management team to help build, launch, and elevate Talent initiatives, programs, and processes (e.g., Promotion process, Onboarding, Performance Management, Employee Experience). The position reports directly into our Head of Talent management. We are looking for candidates who can build relationships quickly, drive for results, are resourceful, strong problem solvers, and passionate about Learning and Talent development. If you are all these, and you have a solid learning background, we want to talk to you.

Responsibilities:

• Design and implement learning and development programs and initiatives to support all stages of the employee life cycle, in partnership with HR Business Partners, to build a culture of continuous learning
• Assess learning needs and requests; determine the most appropriate solutions based on consultation with business leaders or HRBPs
• Partner closely with SMEs to design appropriate solutions, socialize proposals to ensure alignment, iterating based on feedback along the way
• Use instructional design principles and adult learning theory to create engaging and effective learner centered-training materials, including e-learning, simulations, videos, job aids, learning aids, and other multimedia content
• Evaluate effectiveness of deployed learning strategies including content, delivery methods and learner outcomes, to improve the learning experience
• Facilitate workshops, programs, and discussions
• Manage related leadership and employee development learning activities/events end-to-end
• Align development programs to organizational values and business priorities
• Participate actively in special projects and on-demand assignments
• Elevate our compliance/technical/leadership program offerings
• Effectively vet, partner and evaluate 3rd party learning and development vendors
• Stay up to date and serve as an internal expert on latest industry trends in technical learning, new technologies, adult learning principles, and vendors in the marketplace

Qualifications:

• Bachelor’s degree in associated field to experience
• Minimum of 5 years demonstrated Learning & Development and/or Instructional Design experience (required)
• Advanced knowledge/skills/certifications of adult learning principles, accelerative learning, blended learning, workplace learning, organizational learning, social learning
• Strong facilitation skills (preferred)
• High proficiency in MS Office (Word, Excel, Outlook, Power Point) as well as Canva (required)
• Proficiency with Articulate Storyline or Rise (preferred)
• Strong visual design skills
• Knowledge of banking/finance industry regulatory compliance and standards (preferred)
• Knowledge of Learning Management Systems and advance technologies (preferred)

Competencies:

• Excellent communication skills
• Strong interpersonal skills
• Highly collaborative; great team player
• Ability to confidently interact with senior management and partnerships at all levels of the organization
• Problem solving skills
• Well-developed planning and organizational skills
• Meticulous attention to detail
• Innovative mindset
• Analytical skills
• Project management skills

#LI-ZN1 #LI-Hybrid #LI-Onsite

Hourly Rate: $40.00 - $60.00