Last Mile Area Manager (Delta)

About us :- Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.  We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. Job Duties:-

Support hub supervisor in overall performance and efficiency by developing and monitoring key performance for the hub staff.

Monitor the Hub members performance and manage the daily plans for each hub member and provide staff pastoral support.

Ensuring that shipments are processed and entered accurately onto system.

Audit on the couriers daily performance and check their appearance.

Make a verification calls on the undelivered shipments” Canceled” and '"Scheduled" shipments on a daily basis.

Ensure that the packages updates are in place on bosta system and have the same status on the hub daily productivity sheet.

Monitoring the shipments that exceeded our life Cycle SLA and the agreed period of holding at the Hub to be returned back to CAI SF Team.

Archive the proof of the deliveries for the returned orders for a month.

Following up the “Freshdesk” and assure resolving all the assigned tickets and handling the hub related issues within the agreed SLA on a daily basis.

Create tickets with the raised problems and complaints from the customers assigned to client support team.

Responsible for hub compliance and documentation.

Manage inventory process, ensuring that changes in inventory are promptly and accurately recorded in the case of an inventory discrepancy.

Ensure sending the reports within the agreed timing on a daily basis.

Job Requirements:-

Minimum of 5 years in hub and warehousing operations, preferably in the shipping field.

Very good English Level

Must have experience in leading and supervising teams.

High School Diploma; Bachelor's degree

Decision Making and problem solving skills

Analytical and reporting skills

Ability to meet deadline and work under pressure

Time Management and multi-tasking

Good interpersonal skills and leadership skills

Proactive, with can do attitude and good judgment

Focused and professional attitude