Last Mile Area Manager Cairo

About bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.  We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. Job Code : OPER-658 Job Responsibilities :

Support hub supervisor in overall performance and efficiency by developing

and monitoring key performance for the hub staff.

Monitor the Hub members performance and manage the daily plans for each

hub member and provide staff pastoral support.

Ensuring that shipments are processed and entered accurately onto system.

Audit on the couriers daily performance and check their appearance.

Make a verification calls on the undelivered shipments” Canceled” and Scheduled shipments on a daily basis.

Ensure that the packages updates are in place on bosta system and have the

same status on the hub daily productivity sheet.

Monitoring the shipments that exceeded our life Cycle SLA and the agreed

period of holding at the Hub to be returned back to CAI SF Team.

Archive the proof of the deliveries for the returned orders for a month.

Following up the “Freshdesk” and assure resolving all the assigned tickets

and handling the hub related issues within the agreed SLA on a daily basis.

Create tickets with the raised problems and complaints from the customers

assigned to client support team.

Responsible for hub compliance and documentation.

Manage inventory process, ensuring that changes in inventory are promptly

and accurately recorded in the case of an inventory discrepancy.

Ensure sending the reports within the agreed timing on a daily basis.

Job Qualifications :

Minimum of 5 years in hub and warehousing operations, preferably in the shipping

field.

Very good English Level

Must have experience in leading and supervising teams.

High School Diploma or Bachelor’s degree in any relevant field is required.

Decision Making and problem solving skills

Analytical and reporting skills

Ability to meet deadline and work under pressure

Time Management and multi-tasking

Good interpersonal skills and leadership skills

Proactive, with can do attitude and good judgment

Focused and professional attitude