At Horizons, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.
If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!
We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being a Horizoneer means being part of a growing, international family.
Overview:
We are seeking an L3 Support Engineer for the LATAM region to resolve complex technical issues, support escalations, and collaborate with engineering teams. This is a fast-paced and collaborative role where strong technical knowledge and clear communication are key to success.
Responsibilities:
Handle advanced product support requests from customers.
Run SQL queries to investigate and solve technical issues.
Maintain and update the internal knowledge base.
Document common issues and resolutions clearly.
Collaborate with engineering and product teams to report bugs.
Identify patterns in support cases to suggest product improvements.
Provide clear, professional communication to users.
Support internal teams with product insights and data.
Requirements:
Proficient in SQL for database queries and troubleshooting.
Fluent English, both spoken and written.
Solid troubleshooting and problem-solving abilities.
Ability to explain technical issues to non-technical users.
Experience working in technical support or SaaS environments.
Experience with Python scripting or Power BI is a strong plus.
Organized, detail-oriented, and proactive in follow-ups.
Team player with a customer-first mindset.
Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.
Our amazing team and environment. Working at Horizons means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.
Our benefits and perks. Being a Horizoneer means that you get the benefit of:
Please fill out the form and upload your CV in a PDF format.
If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.
Need help? Get in touch with us at: [email protected]
Welcome to Horizons’ Job Board At Horizons, we’re on a mission to simplify global hiring and empower businesses to thrive without borders. Founded in 2018, our journey began with the vision of making global employment as easy as opening a door. Today, our team spans 150+ dedicated professionals across 30 countries, managing entities in over 100 countries worldwide. Explore our current job openings below. Even if you don’t see a role that matches your skills, we encourage you to reach out. We always welcome talented individuals. Your unique expertise could be exactly what we’re looking for. Contact us at [email protected] to share your interest. Join us and help shape the future of global hiring!
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