Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

We are looking into expanding our technical support team to sustain and maintain a complex PaaS solution provided by our client.

Join us in our journey to significantly impact the world, leveraging technologies that redefine industries.

Key Responsibilities:

Provide high-level technical support and troubleshooting for software and hardware issues.
Maintain detailed documentation of all customer interactions and steps taken to resolve issues.
Collaborate with cross-functional teams to enhance product functionality and resolve technical problems.
Conduct regular system diagnostics and updates to ensure optimal performance.
Offer guidance and support to Level 1 support staff and other team members.

Required Skills:

Proven experience in technical troubleshooting and problem-solving.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Excellent communication skills, both written and verbal.
Familiarity with remote desktop applications and help desk software.
A commitment to delivering high-quality customer service.

Desirable Skills:

Experience with Java programming and debugging.
Knowledge of API communication.

What we offer:

• Dynamic and supporting international teams.
• Regular assessments and performance reviews. You will have the opportunity for promotion, bonuses and a raise in accordance with the pace at which you develop and your
• Remote, hybrid or office work.
• 20-25 vacation days per year.
• Equipment for work, laptop and all necessary additions. Access to trainings and courses.
• Private health insurance.
• FIT Pass card for many sports’ facilities.

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. This Candidate Privacy Policy (orioninc.com) (“Notice”) explains:

What information we collect during our application and recruitment process and why we collect it;
How we handle that information; and
How to access and update that information.

Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.

L2 Technical Support Specialist (Serbia, Hybrid)

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