AppZen, Inc.
L2 Technical Consultant
TLDR
Provide technical support and interact with cross-functional teams to solve high-profile issues for clients in a fast-paced SaaS environment.
Responsibilities:
Providing 2nd level technical support to customers and partners
Interacting with Engineering, Operations, and cross-functional management regularly on high profile technical issues while providing feedback and leadership to our product support team
Reproducing customer issues, file bug reports and coordinate the delivery of fixes.
Analysing and collecting customer data: log files, Java stack traces, thread dumps,
Authoring knowledge base articles and driving internal knowledge sharing
Working off routine hours on occasion
Should be ready to work in a 24*5 shift environment.
Must-Have:
Hands-on experience with Java or Python.
Good understanding of Relational Databases Hands-on experience in writing SQL queries
Good understanding of JSON and web services-based API’s. Hands-on experience with log analysis tools such as Kibana.
Ability to understand our business applications quickly.
4+ years in Level 2 support in a SaaS company.
AppZen builds autonomous spend-to-pay software that leverages artificial intelligence to help organizations efficiently understand and manage their enterprise spending. Targeting global enterprises, including a third of the Fortune 500, AppZen streamlines financial processes by integrating with existing systems, enabling smarter decision-making and reducing fraud and waste.
- Founded
- Founded 2012
- Employees
- 201-500 employees
- Industry
- Internet Software & Services
- Total raised
- $100M raised
Technical Consultant