Job Summary: We are seeking a dedicated and detail-oriented L1 Technician to join our IT support team. The ideal candidate will provide first-level technical support to end-users, ensuring timely resolution of hardware and software issues.
Key Responsibilities:
Respond to and resolve technical support requests via phone, email, or in-person.
Troubleshoot and diagnose hardware and software issues on desktops, laptops, and mobile devices.
Install, configure, and maintain operating systems and software applications.
Assist with network connectivity issues and basic network troubleshooting.
Document and track support requests and resolutions in the ticketing system.
Escalate complex issues to higher-level support teams as necessary.
Provide excellent customer service and maintain a positive user experience.
Qualifications:
High school diploma or equivalent; additional technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Basic understanding of computer hardware, operating systems, and software applications.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Prior experience in a technical support role is preferred but not required.
Willing to work on a graveyard schedule.
Benefits:
Opportunities for professional development and growth.
Friendly and collaborative work environment.
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.
