L1 Support / Webmaster (EDB)

TLDR

Support day-to-day website updates and manage ticket triaging while working directly with clients to enhance their digital presence.

Beyond Secure.

AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

L1 Support / Webmaster

Work Location: Singapore, onsite at client side
Employment Type: Full-Time

Experience and Skills needed:

Experience in managing day-to-day website update, including publishing content, images, and pages using a CMS (Eg. GovTech Optical).
Understanding in using web analytics tools to monitor traffic and performance.
Experience in performing ticket triaging, escalation, and resolution in accordance with SLAs using a ticketing system (Eg. JIRA).
Able to create and maintain relevant knowledge repository on systems, processes, and queries.

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